Customer Reviews (1234)

Reviews (New to Old)Reviews (New to Old)
8.5

Replace a cable.

Verified Review

Job took half an hour but have been charged £172 for labour, that is an hourly rate of £344 !! + VAT and parts.

Score Breakdown

Workmanship

8

Timekeeping

8

Tidiness

8

Courtesy

10
Location: BH25
Reviewed in: March 2022

Reply from Advance Shutters Ltd

This client came into office to discuss broken garage door & was given all costs. He went out to his car then came back in to book the appointment. The repair was carried out as we had explained & door left in good working order. We never know how long the repair will take, depends on how old the door is & how easy it is to get the old parts off. Depending on how rusty it all is. Fitters are highly experienced & carry at repairs as well & efficiently as possible. Everyone knows prices before job is done.

5

Servicing an electric roller door

Verified Review

Engineer serviced the garage door for my very elderly mother. Barely there 15 mins, 5 of these saying the safety beam was broken. Recommended having a new one fixed costing of over £120. 10 minute service cost £109 - almost £11 per minute! Advance Shutters said they had replaced a battery and checked everything, yet the boxes were covered in dust and cobwebs, so clearly not touched. I tested the "broken" door beam, on several occasions, it worked perfectly. Over £100 for what appears to be a 10 min visual check is excessive. Extremely disappointed

Score Breakdown

Workmanship

1

Timekeeping

7

Courtesy

7
Location: SO41
Reviewed in: December 2021

Reply from Advance Shutters Ltd

Door was serviced per manufacturers guide lines & all that was necessary done The safety edge system is always checked & new batteries put in if found not to be working on this occasion safety system was still not working after new battery was put in This was shown to lady/owner & she was shown that the door did not stop if obstructed We advised her of this fact & put it in writing making sure she watched door as it closed making Sure it did not close onto anything. If subsequently now working must be an intermittent problem

10

Remove broken and install new garage door.

Verified Review

Ordering and installation both went smoothly

Location: BH23
Reviewed in: November 2021
10

Replace the lock

Verified Review

Quick and efficient work, responded super quick to get us booked in

Location: SO41
Reviewed in: November 2021
10

Releasing a locked garage door and repairing damaged runners

Verified Review

Very speedy response to release locked electric garage door and straighten bent runners, leaving the door perfectly functioning. Very helpful, pleasant and efficient.

Location: SO41
Reviewed in: November 2021
10

Replace faulty motor

Verified Review

Excellent service. Came round within a couple of hours and installed new motor to automatic garage door and serviced all existing parts. Very friendly and extremely helpful. What more can you ask for?!

Location: BH25
Reviewed in: February 2022
10

Reprogram transmitters

Verified Review

From Esme who helped me on my phone enquiry to the men who completed the job with a minimum of fuss, all were friendly, accurate in their work, and extremely helpful. Highly recommended

Location: BH23
Reviewed in: December 2021
10

Repair of Garage Door

Verified Review

Prompt, helpful and efficient service. Very pleased with the result.

Location: SO41
Reviewed in: November 2021
10

Repair garage door

Came quickly when we called, they were very sympathetic and helpful. The price was reasonable, superb service.

Location: Lymington
Reviewed in: November 2021
9.75

Replace cables

Verified Review

I can't rate the company more highly; polite on the telephone and in person, not pushy (didn't try and pressure sell anything), and when the engineer knew he was going to be late for the appointment, I received a call from the office and an apology from Warren on his arrival. Advice was given on how to properly and safely open and close my repaired garage door.

Location: BH23
Reviewed in: November 2021