A quick response and successful visit. Problem identified and fixed (+ spare part bought + supplied and fixed). Efficient service. Recommended.
Very nice man knew his job, explained the problem and how to resolve it, was quick but tidy. Would use him again when needed
No comments given.
Ide did a good job, I am very pleased.
Efficient and friendly. Only problem - could not come on first day.
Phoned to confirm he would be half an hour late. Performed both job quickly. Was polite and courteous throughout.
Engineer took time to explain and demonstrate what we need to do in future
Efficient, unobtrusive explained what had been done and changes in operation
No comments given.
The work was fine - but the cost exhorbitant. Was quoted £85 per hour (additional VAT not mentioned , but fair enough) The fitter - re leaking shower - proposed new valve.. There half an hour if that. A friend got the part. The fitter departed to do another job he had been en route to in the first place, quite near me. (I live in Mill Hill. the job was Edgware). The fitter returned and spent 38 minutes fitting the new valve. I was charged full 2 hours for this job (less Age Uk discount) £183.60 inc VAT. When queried was advised it included his travel! Hey? Can't be right.
To all our clients, our charges are explained quite clearly prior to booking our engineers - labour cost, parts & vat. Please bare in mind the VAT CHARGED is collected by HMRC & IS BEYOND our control. Our charges start from the time we arrive at your home - to - the time of departure & up to 1 hour for locating parts / materials on your behalf. No addition charge if we are longer than 1 hour.. Should you require a second or third visit you are charge as stated above.
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