Customer Reviews (1222)
Fitted new electric water heater
I have used this company before, I would recommend them
Service carried out promptly as reqested
I had my boiler serviced and am very happy with the work they carried out
Upset and very disappointing.
The Plumber came but seemed to expect to be paid just for coming and not for doing any work. He even asked me to wait by his van whilst he went alone into the house! I refused. The Cistern is admittedly old but he seemed to try to pull the chain off as well and then said would I like a quote for the work that needed to be done? I said no as I didn't feel I could trust him. It was £70 plus VAT so £84 for just a few minutes appraisal and nothing done. They said before they would take a check or card but he said only a check in rare situations. I didn't trust him and would only give him a check.
Reply from Aston Cord Ltd
We explained our charges to the customer upon the initial booking where we clearly explained there is a minimum charge of £70.00 + VAT which covers you for one hours labour due to the distance and time we spend travelling to customers, this was accepted. If the engineer felt the cistern required further works and the customer was happy for an estimate then the cost for the initial visit would have been carried over to the return visit and all time spent on site taken into account. As this was declined the engineer was left with no other option but to issue the customer with an invoice. Regarding the parking we drove continuously for 25 minutes only to find there was no safe place without risk of getting a ticket, therefore we kindly asked if the customer could watch his van while he’s inside assessing the issue, this was declined. We do take cheques for payment, however due to COVID-19 we have tried to limit the exposure by asking for contactless payments direct to the office. We are disappointed to receive such feedback and would be happy to resolve the discrepancies direct with the customer if they chose too
Boiler yearly service
Came one time excellent service
Leaking joint repaired, new tap washer fitted, radiator valve bled
Efficient, punctual and friendly. Having been called out for a very small job, the plumber was at pains to ask whether anything else needed doing, so that it could be done on the same visit at no extra cost. I was glad to take advantage of this!
Problem with Hot Water
Aston Cord have been my "go to" plumbers for many years. Totally reliable, punctual and professional. I don't every consider calling anybody else when I have a plumbing/central heating issue.
Annual boiler check
Arrived at the agreed time and did a very efficient job to check the boiler and advise on the filter
I have used this company, I highly recommend and will be using them again.
A problematic situation was handled very efficiently and cheerfully by your engineer Dave.