Keith completed 2 bedrooms, incorporating wallpapering, coving, filling, painting walls and some woodwork. He overcame some filling difficulties and helped to fix a curtain rail. I was happy with his work; he was punctual and tidy. For the third job, he sent an estimate and said he could start the following week. I accepted his estimate but asked if he could include a task offered at the end of the second job. The day after, he emailed to say he couldn't do my job. No explanation, no reasons given, then ignored my attempts to get in touch. I felt very let down. This is no way to treat a customer.
Response from Bowers Decorations
She failed to mention that in her acceptance of my quote she asked if l could include painting her bedroom walls again, that was not what l quoted for or in my price, just the lounge .So l replied back to saying no to the job. She then wanted to discuss the job but as far as l was concerned, it was not up for discussion. She wanted more work done for her money. Back in January the last bedroom l done, I changed the colour for her, she did not like the colour but l did this for nothing at no extra charge to the customer, when l finished the job I asked her if she could she do feedback for me but she made a remark 'l do not do feedback for work' Here we are she made feedback to complain about me because i refused to the job.