Checkatrade

Customer Reviews

Reviews (New to Old)Reviews (New to Old)
10

Complete installation of new wood burner stove

Verified Review

Jason was so helpful, from the planning to installation. Even when we decided a change the design he managed to do it with no extra charge

10

Chimney fireplace re-opened and new fireplace fitted. Chimney checked for safety

Verified Review

Excellent workmanship, knowledge and execution friendly and courteous.

10

Installation of dual fuel burner

Extremely pleased with the installation. Good work, clean, helpful on time and budget

10

Work on existing hearth, new Burley stove fitted

Verified Review

Having had a stove fitted by Jason in a previous property, we had no hesitation in asking him back to do work on our new house. Throughout the process, he was professional, courteous, considerate, informative, punctual and reliable. Whenever options arose, either practical or aesthetic, they were presented to us without bias. His opinion was given when asked for to help us make informed choices, and it was always given with our best interests in mind, rather than just doing whatever was easiest. The work is of an excellent standard and we would highly recommend his services.

10

Repair wall and gate post.

Verified Review

On time, did a great job, cleaned up after. Would recommend to any person, great tradesman.

10

Rebricking wall and the installing of a porch canopy (felted and tiled too)

Verified Review

The workmanship was excellent. Even though he was only paid to complete the agreed work, he rebricked more of the wall but did not charge any extra.

9.25

Installation of Flue liner for new log burner

Verified Review

Work was completed in a timely fashion and I was please with the finished works. The wall was opened up and the flue liner installed. The chimney was installed through our roof. All looks good, the wall was then patched up ready for the plaster. All works were done in a tidy manor and Jason was very helpful and friendly.

1.25

He came to do about 2 months work including taking some walls down, removing the chimney stack and making our fireplace work.

Verified Review

The First time we met Jason from Burnwood Chimneys, the one man band, he came across as a top bloke but now we are just happy to have him out of the house. He came to do about 2 months work including taking some walls down, removing the chimney stack and making our fireplace work. Saying that he is messy and slobbish is an understatement. He never used dust sheets and he was always moaning about something or other and on repeat.But the last straw for us was that he kept asking for money before finishing any work and the work that he had done was ‘bodged’...

Score Breakdown

Workmanship

2

Reliability & timekeeping

0

Tidiness

0

Courtesy

3

Reply from Burnwood Chimneys Limited

How Cruel your response, I Removed over 24 Tons of masonry with alterations and the entire ground floor to Replace Rotten floor Joists and Floor Boards, plus 8 tons of sub soil for steel supports there was no furniture in the property to cover, With the many extras made with regards to change of plans. All work was to a high standard with a lot of effort to preserving original architecture. I was hoping to show case this work. Your Reluctance to Pay on time to Wall removals and only in part, with allocating sums to other jobs, you also refused to pay VAT that I needed to chase, as this is a Legal requirement, The open fire is to big for flue as discussed, but you did not want to pay for this,? I believe that your unjust response is because you were expecting me to pay for the rubber stamp to alterations.

10

Work on existing hearth, new Burley stove fitted

Verified Review

Having had a stove fitted by Jason in a previous property, we had no hesitation in asking him back to do work on our new house. Throughout the process, he was professional, courteous, considerate, informative, punctual and reliable. Whenever options arose, either practical or aesthetic, they were presented to us without bias. His opinion was given when asked for to help us make informed choices, and it was always given with our best interests in mind, rather than just doing whatever was easiest. The work is of an excellent standard and we would highly recommend his services.

10

New lining for two chimneys and new cap for each chimney.

Verified Review

Excellent work, great communication and value for money.