Customer Reviews (686)
Repair to lock
He got back into my house within the time limit, it was a bank holiday, excellent service, would use again. I highly recommend.
Back door was locked in position and I could not open - He put in a new lock
He forced entry and fitted a new lock - He answered the phone very quickly on Saturday and he arrived Monday at 9am, did the job very quickly. Would recommend him.
Replaced two handles and locks for two doors at my house
Absolutely 100%, I rang early in the morning and he came straight away. He completed the work, very nice man and tidied up afterwards. I cannot fault him in any way.
They repaired a lock on an exterior PVC door
Smashing nice lad, happy and smiling, efficient, 10 out of 10 for everything
Realigned patio door locking mechanism
Efficient and friendly service.
Replaced lock on door.
Very friendly, efficient and arrived on time. A job well done and he explained everything to me. I am very pleased.
Fixed the back door
I would recommend him, he is very reliable and good at his job.
Came to the house and quoted over £300 to fit a inside upvc lock you can buy for £15 online got another quote for £90 so beware of this firm.
Reply from City Locksmiths Gwent Ltd
I attended this customer's property (on time), then stripped the multipoint mechanism apart to diagnose why it wouldn't lock. The customer had an (obsolete) multipoint mechanism which I explained to him and I could no longer get the parts for. I explained to him that the company had gone bankrupt 6 years ago but I could source an alternative replacement. I gave him my costs as it would require a full replacement of, Multipoint Mechanism, (3part) Handles, Snapafe cylinder (5 Keys) full frame receivers & labour and it would take about 1.5 hours to complete. The customer DID NOT just have a cylinder fault and obviously if he had a quote for £90.00 the Locksmith did not attend the property as I did otherwise he would have known the full information. I didn't charge the customer anything for attending & stripping the multipoint mechanism apart and giving him the FREE information. I feel this review is very unjustified as there was NO CHARGE for my time, fuel costs & information. I currently have 680 positive reviews on the Checkatrade platform so my honesty & skill set is faultless! Unfortunately this customer has been misinformed by a competitor.
New lock on PVC door
He was very good, right on time and very polite.
Repaired lock on UPVC door
We were very pleased with the service and we would use him again.