Diplock Fuel Injection Services Ltd

Reviews (281)

• 0

  Car Repair

  Posted 14 September

  Utter disgrace 0 out of 10 DO NOT USE THIS GARAGE

  Absolute joke of a garage rude dishonest don’t believe the 5 star reviews avoid and go somewhere else. The Diplocks mechanic Ben who I asked to correct some work on the discs and pads of my wife’s car that a mobile mechanic started and rounded a bolt off he did the job. However once we got the car home I noticed a dirty chip back to bare metal on driver door and break grease wiped over it. My blood was boiling never told me hoping I would not notice and denying it was them 🤬🤬 On top of that to be told WELL YOU WONT BE GETTING ANY OF YOUR MONEY BACK! I rate em 0 out of 10. Go elsewhe
  Verified reviewerJob location: BN27

  Response from Diplock Fuel Injection Services Ltd

  We’re sorry to hear that you feel this way. We take great care when working on our customers’ vehicles and would never knowingly cause damage and then attempt to conceal it. Had we caused or noticed any damage while the vehicle was in our care, we would have raised it with you at the time. That said, we appreciate that you are unhappy with the situation. When we spoke, we agreed to order a marker pen to fill in the chip as a goodwill gesture and to help resolve your concern. We remain happy to discuss concerns and do what we reasonably can to help resolve them.

• 10

  Garage / Vehicle Services

  Posted 30 September 2022

  Investigating a DPF warning light

  DFIS did an excellent job on my vehicle. The car had been to two different Mazda dealers, both failed to diagnose the problem, one of which replaced the DPF at some considerable cost. The second garage wanted to change all four of the injectors. DFIS looked at my vehicle, diagnosed the real cause and fixed it (in three hours), saving me a couple of thousand pounds. The service was excellent and they were very knowledgeable about the issues with my vehicle, much better than the Mazda dealer. I can't recommend them enough - I learn about them through a recommendation from my local garage.
  Verified reviewerJob location: RH19
• 10

  Posted 14 September 2022

  Replaced diesel fuel injector

  Absolutely brilliant. I cant thank them enough for sorting my car so I could go on holiday the next day.
  Verified reviewerJob location: BN25
• 10

  Garage / Vehicle Services

  Posted 19 March 2022

  Citroen campervan

  Let down very badly by main dealer, poor service etc, I was told about DFIS what a difference, customer service, professional expertise and clear explanation of what’s needed, all at a fair price. Ben and his team could teach Citroen a thing about customer service, and determination to fault find and repair, running problems, our camper is running better now than it’s ever done, I would have no hesitation to recommend DFIS to family, friends in fact everyone who needs a good garage, they regularly kept me updated on progress until our van was ready for collection, Thank you,
  Verified reviewerJob location: TN36
• 10

  Posted 21 January 2022

  Emission problems

  They went out of their way to help me with wheel problems prior to work on emissions
  Verified reviewerJob location: BN25
• 9.75

  Posted 01 July 2020

  Injector replaced

  I spoke to Ben a few times the was always very polite + helpful. The work was completed ahead of schedule.
  Verified reviewerJob location: BN22