Customer Reviews (432)
Stairlift fitted
Im very pleased with the fitting and is working very well.. I use it all the time thanks again.
Stairlift fitted
The arranged appointments and the work carried out were First Class. From Paul visiting to give a quote, the Electrician, the Carpenter and the Stairlift Fitter, all work was done to perfection. I would recommend this Company without any hesitation. We are delighted.
Para-rider hoist installation
Friendly team and great quality installation/explanation of use. Thank you all so much!
Stairlift installed
Absolutely brilliant
Stairlift installation
Great customer communication, efficiency and execution of job.
Stairlift supply and installation
From initial visit to installation an excellent service. No hard selling, or expensive add on's. Showed a video to demonstrate how the lift would operate. From order to installation was very quick. Installed quickly with no mess and demonstrated and allowed my mother to test. I would thoroughly recommend Dolphin Stairlifts (East Anglia) Ltd
Insallation of stairlift
Excellent service, very good advice had confidence in the firm and well worth the effort
Repair
I cant be certain when this situation first occured in oct of last year. This company has been out to fix there installation 5 times since oct 21, all with the same fault. Still its faulty leaving a 65yearold to carry a severely disabled19year old up and down the stairs, each time they demand payment instead of honouring there work and making good there mistakes. For a single parent carer thisis financially draining, its never nice to leave a negative comment but think twice before using this company. This was a local authority backed installation. I am shocked and disgusted
Score Breakdown
Workmanship
Reply from Dolphin Stairlifts East Anglia Limited
We are sorry to hear there is still an issue with this lift since our visit in February. This lift was installed in 2018 and we have only been asked to attend twice since, each time resolving different issues. The first issue; the data switch on the PCB had been damaged (by others) and was irreparable and caused the lift to stop working. The main PCB was replaced. The second visit in February was due to a seat swivel problem. We thought this was resolved, and to date have not received any phone call from the lift user to state any different. If the current issue is related the problem found in February, then we obviously would like to know and look to resolve this. We can only know of problems if we are told. We will make contact with this client with a view to resolve.
Supplied and installed a stair lift
They were very professional, very kind and understanding and the way they spoke to my Mum was wonderful, we felt that we trusted them, they did everything they said they would do and more and the engineer was really good, they really did know how to deal with elderly people, I would not hesitate to recommend this company to anybody
Supply and fit stairlift
First class service from the quote process carried out by Paul who was courteous, knowledgable and helpful, not pushy in anyway. The fitting was carried out by Glyn who arrived spot on time arranged and was professional with an eye to detail, he cleaned up after himself and gave me clear instructions on use and maintenance