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Reviews

  • 4.33

    Leaking Automatic Vent Valve

    Posted 02 November 2020

    This company attended my house on 3 occasions to change an Automatic Vent Valve valued at £6.50. 3 weeks down the line and I’m still waiting for the repair to be carried out. The tradesmen attend my address, look at the problem and then leave promising that the repair will be carried out on the next visit. This repair has been authorised by my Insurance company and we have now agreed to have the valve changed by my own heating engineer and reclaim the cost of the repair direct from the insurance company. I told the last Heat Uk engineer and the insurance company that Heat Uk would not be allowed back onto my property. ...
    Verified reviewer
    Job location: DH2

    Response from Heat UK

    We attended this property on behalf of the customer's emergency insurance – on the occasions we attended we found no issue with the Automatic Air Vent , the customer wanted the part changed even though they was no issue with the parts that was already fitted. We called the customer’s emergency insurance who informed us that as they was no emergency at his property they would not authorise the replacement of the part. We have blocked any further attendance to this property as it unnecessarily filled our engineer’s appointment slot when we could have attended properties that were truly in need of our emergency services due these testing times

  • 10

    Fitted lamp replaced and serviced. Absolutely brilliant job done by Josh an extremely polite and efficient engineer.

    Posted 01 February 2019

    Excellent in all aspects. Work was executed with minimum fuss and most efficiently. Kudos to this engineer called Josh.
    Job location: Not Available
  • 0

    No work carried out

    Posted 14 November 2018

    Failed to turn up or call on agreed day for a boiler service. When I phoned @16.55 was told by some office fool that the engineer would be with us within next hour or two.. But obviously didn"t call or turn up.  So wasted a day waiting in for them!  Obviously haven't heard of customer service and wonder how they managed to get rating!!!
    Verified reviewer
    Job location: Not Available
  • 10

    Boiler and fire service.

    Posted 25 October 2018

    Job completed with no problems. Very satisfied.
    Verified reviewer
    Job location: Not Available
  • 10

    New electric thermostat installed.

    Posted 28 August 2018

    Very good service. Very informative.
    Job location: Not Available
  • 10

    New control unit fitted to Potterton hot water (gas) boiler.

    Posted 20 July 2018

    Josh, polite and workman like.
    Job location: Not Available