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Reviews

  • 10

    What customer service should be.

    Posted 1 day ago

    This company is what services used to be like. When you phone them you get to speak to a person, not a machine. They let you know well in advance what time they will visit and clearly explain the cost. Then they keep to the time stated. Text message 15-20 minutes warning of arrival. Courteous and professional engineer. A small family business that know how to treat customers. I would highly recommend to anyone who has problems with their cookers.
    Verified reviewer
    Job location: SS15

    Response from JB Domestics

    Hi Peter, thank you for the lovely review, we we're very happy to read such kind words from yourself. And we are glad that you were beyond satisfied with our services!

  • F H
    10

    Oven service

    Posted 4 days ago

    100% recommend JB domestic- Matt serviced our cooker/oven and was very informative. Thank you, will definitely use the service again if required.
    Verified reviewer
    Job location: RM9

    Response from JB Domestics

    Hello Farzana, thank you for the very kind review. I'm glad you were happy with Matt's work on your cooker and our overall services!

  • Nick L
    10

    Fitting new range cooker

    Posted 6 days ago

    Ian text me 20 mins before arrival, he fitted the oven with ease and was overly helpful, we spent more time chatting then it took him to fit the oven. Highly recommend and will use again.
    Verified reviewer
    Job location: SS8

    Response from JB Domestics

    Hi Nick, thank you for your kind words and your nice review. I'm glad we were able to help fit your oven and that Ian was a great help!

  • Trudi C
    10

    Broken washing machine drum

    Posted 28 May

    Great service, they came out quickly and gave us honest advice on our options, in our case a question of repair or replace. I would absolutely recommend using them.
    Verified reviewer
    Job location: CM0

    Response from JB Domestics

    Hi Trudi, thank you for your review and it was a pleasure to be of service to you. Always happy to help, and will always be honest with all our customers.

  • Nicky W
    10

    Fridge Freezer stopped working

    Posted 26 May

    Very prompt in responding to me. Booked me in and visited on time. Very friendly and looked at the problem quickly and efficiently Identified the problem and gave me a solution and a quote. Unfortunately parts and repairs were close to the cost of a new fridge/freezer so I opted to decline the repairs but I was very happy with service
    Verified reviewer
    Job location: SS16

    Response from JB Domestics

    Hi Nicky, glad you liked the service we provided. Its always disappointing when an appliance is too costly to repair. Thanks for the review!

  • Nicola P
    10

    dishwasher repair

    Posted 11 May

    this turned out to be an electrical fault in our socket. the technician realised this early on and was able to get our dishwasher up and running. He explained everything, advised on what could be done and charged us a reasonable call out fee. Polite, friendly, professional and knowledgable. Would book again without hesitation.
    Verified reviewer
    Job location: SS7

    Response from JB Domestics

    Hi Nicola, thanks for the review! Always happy to help and glad you liked the service provided.