I had them pack up and move my things 2x in a year. Both times the owner came for an on-site quote... and then did NOT pass on anything we discussed to the 3-man Removals team. Items were scratched & damaged, mainly due to NO coverings or protection, even when I provided the materials. They didn't bother to unscrew the legs from the sofa, armchair & footstool. They used NO covering for a 7-drawer chest of drawers worth £600. They tried to bring in the bottom slats of a double bed frame into a narrow staircase, without taking it apart, even though I provided an electric screwdriver. Brutal!!
Response from Love Removals
We are really disappointed to read this review, as we do not believe it reflects the service provided. No concerns were raised during the move, despite the customer being present throughout. Upon completion, the customer thanked our three-man team, hugged each member, and said, “Good job, thank you.” We take great care with customers’ belongings and would have welcomed the opportunity to address any issues at the time. We therefore strongly disagree with the comments and scores, which we do not feel reflect the service delivered.