Customer Reviews

Reviews (New to Old)Reviews (New to Old)
10

Bathroom and cloakroom redesign and fully fitted

Verified Review

Matt and Paula were so helpful with the design and installation of our new bathroom and cloakroom. They gave plenty of advice and ideas to help us come up with our perfect rooms. We couldn’t be more pleased with the finished result. The team arrived on time every day and nothing was too much trouble. They took a lot of thought into being in our home and were very considerate. The team worked very hard and their reliability was impeccable. Very professional service throughout and superb quality workmanship. We highly recommend them

Farnborough, September 2020
10

New bathroom fitted

Verified Review

They transformed our ensuite to a stylish modern bathroom. Planning stage took as long as I needed: they were patient, explained, provided alternative options and went out of their way to help me reach sound decisions. Fully committed to our project and not had other jobs on the go at the same time. They covered the floor from front door all the way to the bathroom upstairs and hoovered every day as they left. Any problems encountered were discussed and solutions agreed. Finished within timescale set. Very professional. Finish is exemplary. A close knit team and a delight to have...

Fleet, August 2020
7

Change bathroom into shower room

Verified Review

Very helpful with our initial enquiries. The estimate was quite a bit more than all the other estimates but the end job did not reflect the higher cost. Extras were added to the final bill which was clearly their liability and the shower tray should not have been fitted but returned to the makers due to a defect. We compromised with a repair, as to replace the tray would have caused a lot of inconenience to ourselves. Damage was caused to the brand new bathroom window and again they showed reluctance to accept liability. We have still not received a certificate for minor electrical work done.

Score Breakdown

Workmanship

5

Reliability & timekeeping

7

Tidiness

7

Courtesy

9
Yateley, February 2020

Reply from MB Kitchens & Bathrooms Limited

We are sorry that our service did not satisfy your expectations.We set a high standard for ourselves and this is reflected in our other reviews. From your enquiry stage & throughout the works we aimed to accommodate all your needs, we even provided advice to you that may save you paying the VAT. We appreciate you choosing to use our company & sorry if you feel we were too expensive.We only charge additional money for unforeseen work & additional work the customer has asked for. The shower tray was not defective, but fitted as per the manufacturer's fitting instructions and within their tolerance. We are sorry to hear your window is damaged but unfortunately this wasn’t notify to us until 2 weeks after completion.In 11 years, we have always been careful and have never damaged a customers' window, this is not in our nature. As only minor electrical works were completed, we therefore do not need to complete a certificate, however as you had requested one, we complied and two copies were posted out separately and are held on file. We arrived on site every day at 8am for the duration of the job.

10

New bathroom fitted

Verified Review

Good quality fitted with care. Unexpected problems dealt with well.

Camberley, January 2020
10

Bathroom refitting. Gutting the old bathroom, replacing the old floorboards with new floor, laying screed and Amtico tiles, removing the old bath and fitting a spacious new walk-in shower with Bushboard Nuance panels, plastering, repositioning shower, toilet, sink and radiators etc, Re-plumbing, new lighting and extractor fan.

Verified Review

We are thrilled with our new bathroom, very happy with the finished result. Paula in the office was always very patient with all our queries and helpful when assisting us in choosing the best products for our needs. We especially appreciated their large showroom where we could see the products up close before making a final decision. Matt and Gary were a pleasure to have in our house, very hard workers but also very friendly and good-natured. They carried out the work with minimum disruption, as planned and on time to an excellent standard. We would not hesitate in recommending them.

Camberley, May 2019
10

New Amtico Flooring

"Matt and his team did a fantastic job at modernising my hall and living room with Amtico flooring laid throughout the rooms without any joining bars. Highly recommended."

Farnborough, September 2020
9

New Bathroom Supply and Fit

Verified Review

Due to some initial misunderstanding (which was later resolved) I wasn't keen on giving a review; However with the bathroom being our most expensive spend in the house to date, this review may help someone like us make informed decisions. Paula's customer service was exceptional; she listened and recommended where needed. Matt and Gary were on time and left the house as clean as they could after work daily. We'd prefer clearer terms and conditions as we felt it was used to add more cost to the job particularly during strip. We'd have also preferred more design assistance. Good...

Farnham, June 2020
9.75

Ensuite and main bathroom

Verified Review

A brilliant local company that I couldn't recommend higher. Matt, Paula and Gary have an eye for detail, checking that you're happy with everything throughout the work. They stuck to timings. Never once arrived late or cancelled (which can't be said for all tradesmen!). Even when 'issues' arose (which was expected with an old victorian house) they worked round them and never sacrificed quality. MB Ktichens and Bathrooms take absolute pride in their work which is demonstrated by the finished product. We now have a fabulous bathroom and ensuite. We have the 'wow' factor that we have always...

Aldershot, January 2020
10

Refurbishing existing kitchen

Verified Review

Decided to refurbish our old kitchen and after looking around opted for M and B Kitchens. Paula was very helpful and extremely patient in planning, advising and costing new Nolte kitchen. Once the order was placed Matt and Gary came into their own stripping out the old kitchen and carrying out the fitting of the new with minimum upheaval. Couple of small snagging points which took a while to resolve due to summer shutdown of the factory in Germany. Notwithstanding really pleased with the finished article and would happily recommend both Nolte kitchens and M and B to anyone.

Farnham, December 2019
10

Renovation to extended kitchen including electrics, plumbing, plaster boarding, skimming and sorting out the floor ready for laying Amtico. Skirting boards, fitting Nolte kitchen, tiling and fitting new LED downlights plus custom making stable doors

Verified Review

We are delighted with every aspect of the work. This was a complex job which had been delayed by the Engineer going into receivership and the knock-on effect on the builder. MB Kitchens and Bathrooms were understanding and worked through all of the challenges with us. Every detail was thought through and discussed and it was amazing having a team that could either cover the work themselves or bring in support where needed. E.G Gasfitter for the Rangemaster. The whole project was managed for us which made life so much easier. We would highly recommend this company!

Aldershot, April 2019