Customer Reviews (225)
Moving home
Exceptional service. Very professional, helpful and friendly team. Nothing was too much trouble
Response
Although was not needed in the end I was very pleased at how quick my message was answered. I have used them before in a house move and I recommend this company and they pass with flying colours
Moving House including all packing
The Team at Eurosurv were brilliant from start to finish. Two very efficient packers the day before we moved, followed by a very smooth removal the following day. The team were always extremely helpful and polite. There were no issues with carrying heavy items from the top of our three-storey townhouse, and all items of furniture were dismantled, and quickly reassembled the day of the move. I would highly recommend Eurosurv for anyone moving house, it was an entirely stress-free experience!
Removal of whole house content from large house in West wittering, to a bungalow in Anglesey
I received quotes from 5 removal firms all varying from3-10thousand pounds, Having chosen the lowest I was very worried re the possible service we would receive. On the 4th march 2021 as agreed three vehicles arrived with 5 men. What could have been a traumatic experience was handled by all the men into carefully managed day with a great deal of care given when handling our treasured contents. Apart from the workforce working extremely hard they were fun to be with. By 5 pm. They were gone. On arriving Anglesey they repeated the performance to the delight of my family in my abscence
Full two bedroom house removal
The two guys that carried out the actual removal were absolutely superb, polite, friendly, professional and extremely helpful. However Mark (business owner) is extremely rude, unprofessional, threatening and generally a horrible person to deal with. He never came out to see how much stuff there was or asked for photos then when I asked why it took 9 hours instead of 4-5 hours as quoted for I was told I should’ve told them to stop after 5 hrs and leave my belongings in the street. Also if I didn’t pay he’d see me in court. Steer well clear of him he’s a disgrace to the company.
Score Breakdown
workmanship
timekeeping
tidiness
Reply from Eurosurv Transport Ltd
The quote came in online a while ago, a 2-bed house removal to a flat. I phoned the customer and talked through the contents, she said there was no keys to wait for and only a few items in each room, I offered her our hourly charge of £45.00 + vat per hour with 2 men and estimated 4-5 hours and , she stated everything would be packed. She phoned me on the14th asking if we could move her on the 15th, we were booked so I offered her the 16th. When we arrived, we found it was far more than she said, she told me first floor and it was 2nd, I sent another vehicle over for 7 hours at my cost and the lads did a total of 13 hours when given the bill she refused to pay, saying she was only paying 4 hours, she phoned me shouting, we only charged her 9 hours on a move that should of been an £800.00 move, it was not possible to visit due to time scale, COVID-19 and short notice. We went above and beyond for this customer and moved all 55 qm of effects.
Moved up to scotland
Terrible company, broken furniture. The authorities stopped for overloading so had to unload over half a van load on route,. First van detoured to Birmingham for a few hours , not even on the route, and when they arrived there was a very strong aroma. Contacted company regarding this they are not interested
Score Breakdown
workmanship
timekeeping
tidiness
courtesy
Reply from Eurosurv Transport Ltd
This feedback is a vendetta and nonsense, the customer contacted me by phone to move a 180 square foot unit in storage Portsmouth to the top of Scotland 710 miles each way. When we arrived at the storage we found it crammed full to the brim, we have never seen anything like it, garden sheers cement mixers metal tools all stacked against furniture and sofas 100's of small boxes of heavy tools and so on. It took 7 hours to load this, never the less we delivered within the time scale the customer was told. The customer supervised the unload 100 % and was happy when the lads left and also that vehicles were empty. When we got back i had a text, not a call saying items were missing and there were 2 damages, a small triangle rip to sofa, and a broken bird bath top of which he told the lads don't worry. We did not cause the 2 damages. He wouldn't listen and was after money, after a very rude rant online accusing us of steeling all his effects, which was removed. he suggested he had a friend in check a trade, hence the feedback. None of these allegations are founded or true. We went above and beyond to please this customer, the vehicle never detoured to Birmingham, but had an engine fault occur, new vehicle fixed by on road side
Removal service
A really excellent job done by this firm. Three very competent, cheerful men, later assisted by an additional driver, did a great job loading, transporting, unloading (and at times reassembling) our furniture and numerous boxes for our house move.
Complete house clearance
Found this company a pleasure to deal with from start to finish. Excellent communication and extremely efficient.
Packing and removal
We were very pleased with work undertaken. We had full paving service on Monday, with 2 men packing all our stuff. Both were hardworking and courteous. On Tuesday a team of 4 removal men arrived promptly and worked tirelessly to get everything loaded. After a while an extra 3 men were called to assist. All large furniture, beds, etc was dismantled and 4 vans loaded. At new house all boxes were put in correct rooms and all furniture was reassembled. We even ended up paying less than the original quote as packing time was less than original quote. Highly recommended.
Move from Chichester to York
Nothing too much trouble, cheerful, careful, stuck to quote, long journeys, no moaning. Would thoroughly recommend this company to carry out any removals.