Can not please everybody, best 7 lads on move, house turned upside down on arrival with worn clothing still on floor. She informed me by email item missing is misplaced, probably not unpacked yet, our vans were empty. Damages, sofa leg, told by male client all ready damaged, after we spent one hour fixing it for him, cooker knob we know nothing about, he said do not worry has cover for it, Scrape on side of fridge, told by four of my lads already there. That's it. My staff went over and beyond for this customer as they always do, on top of the mess we had to put up with. Female clients bad language swear words and insults all day, not fine as one of my staff female. Her feedback left as punishment for not giving into her false claims. Certain people fancy there removals for nothing, fortunately after two days with these people we saw it coming.