Mark quoted for a new cold feed. He said he charged £40 ph. I asked how long the job would take he said no more than 2 hrs. When he came to do the job he was here no more than 25 mins including time going in and out of the van and chatting. I was then shocked when asked for £80 and I queried it. He said he charged a minimum of an hr and a half to cover travel plus the rest on materials (about 30cm of pipe and a shut off, probably not £20 worth). None of this had been mentioned previously. I would not use Mates Rates again or recommend based on this overpriced job. Shame as he seemed ok.
Response from Mark Crawley T/A Mates Rates Handy Services
The Job was priced for going to look at the work required getting and paying for the materials then returning to install the parts, materials came to £16.80 Labour came to £60 (£40 for the first Hr and £30 there on) + fuel.
This was explained when I went to see the job and I feel that she had been given a fair price. Just because I was at the job for 30 mins does not mean the job took 30 mins.