Initial visit on the 17/2/21 to provide a quote and was asked if he could locate the power source for the en-suite bathroom. Failed to do so but sent a lad over the following day. He was as baffled as Matt. I then remembered that there was a small box opposite the bathroom and when we flicked the switch the power came on. Matt Payne Electrical Ltd did not win the work that was needed to be done, but they sent me a bill for £90.00 just for turning up and thinking about the problem. Is this sharp practice or a consolation prize for not winning the work? Watch yourself with these guys
Response from Matt Payne Electrical
During the initial visit, where I was there to quote for other electrical works, we carried out some initial tests and investigations to see why the customer's power to the bathroom had been lost. This was not charged for and carried out on goodwill as an addition to the time spent doing the site survey for the other works. As the fault was not found during this initial look, the customer agreed to have one of our electricians be booked in to take a closer look at the problem. This we did. Over half an hour of testing and investigation was carried out on a seperate visit. By chance the customer remembered, after 30 minutes, there was an RCD board located in the bedroom (not the usual place for such an item).
We simply charged for our working time. I don't feel it was unreasonable to charge for our time, at our minimum charge rate, to carry out electrical tests and investigations.