Reviews

First annual service after fitting new boiler last year. Appointment 9-12. Notified that the engineer was on their way at 8:35. Engineer Calum arrived approximately 9:00 and wasted no time in commencing the service which he carried out in a clean and efficient way explaining when necessary what he needed to do. He was clean and tidy and carried a pleasant disposition. I received the usual high standard I have come to expect from this firm.

After several years of excellent service, both fitting and servicing my central heating boilers, this year was a bit of a let-down. The service appointment was for between 9:00 and 12:00, the engineer finally turned up at 13:20. I was also told I would get a text message to say he was on his way, that didn’t happen. During the service the engineer managed to get water down the wall, over the work service and on the boiler handbook, which I then had to dry out. Good job it was a nice sunny day! I will use the company again, in hope that this was an isolate case.

Neil Robertson Plumbing are always there for our plumbing needs, no matter how small or large. Our recent installation of a new boiler and transfer of location of the hot water cylinder felt like a huge job for us. In reality, Alex and his team were with us for the predicted five days and completed the job successfully, efficiently and with great professionalism. Thank you so much.

From initial consultation, to quote, to installation, all aspects have been on a truly personal, customer-focused, exceptionally positive basis. The consultation was informative, the quote extremely competitive, the install conducted to an extremely high level, and the outcome is magnificent. During the install the chief tradesman's wife unexpectedly entered early labour, leading him to understandably down tools immediately. This, however, was absolutely no problem because within minutes a replacement arrived to continue the installation - there was no panic, no delay, just brilliant service

As always, a pleasure to deal with. We have been customers of Neil Robertson for over 20 years and the service has always been superb in every aspect.

we have been using neil robertson for 30 years. they are always very professional. Callum's work was excellent. he was also very tidy and polite. The new apprentice Neil was pretty good too. all exceptional. highly recommended