Outdoor Living Ltd
Hull, North Humberside
Checkatrade member since February 20195
Customer Reviews
Write a review9 /10
Based on 1 review over the past 12 months
Quality of work
9
Reliability
9
Communication
9
What customers are saying
AI-generated from customer reviews over last 24 months
Outdoor Living generally receives praise for their friendly, knowledgeable, and efficient service, with particular technicians like Richard, Lewis and Gaz often highlighted. A small number of customers have reported issues regarding the timeliness of repairs and occasional communication problems.
Was this helpful?
Checkatrade is not responsible for the summary or the opinions in it. For more information, please read the reviews themselves and learn more in our reviews policy.
Reviews (321)
9 Eight years old still running well.
Posted 14 March
In 2024 we experienced issues with the tub, something was tripping the ELCB in the house. The problem was narrowed down to two components. Unfortunately the parts were on order for a while from Italy - I made enquiries and discovered this to be true. When the parts came in the maintenance guy came out, fitted the parts, filled up the tub, fired it up and it’s been working perfectly since. Outdoor Living have always been polite and professional in my dealings with them, their staff are competent and know their hot tubs, as you might expect! All in all it’s great to have the tub back.Verified reviewerJob location: WF210 Hot tub fault
Posted 11 July 2024
Job location: LS10I have used outdoor living since I purchased my hot tub in 2000 Richards came out at short notice diagnosed the problem and fixed my hot tub at a competitive price, I highly recommend this company for your hot tub purchase repairs and servicing.5 Lovely engineer but wasn’t given right parts to fix
Posted 02 July 2024
The guy who came out was super friendly and very apologetic- he hadn’t been given the right part to fix the tub, still waiting for a call from outdoor living office to rearrange (again) issue first reported 1st Dec 23!! I have emailed but no response yet (6 days ago)Verified reviewerJob location: YO4310 Hot tub service
Posted 02 July 2024
Excellent service overall. Friendly, professional. Explained about his findings and worked in a timely manner.Verified reviewerJob location: DN4010 Error code 3
Posted 25 June 2024
Job location: LS17Richard and the girls in the office have been amazing, the lead time to get the radio fitted and sorting the fading on a brand new Hottub is un acceptable10 Hot Tub Service
Posted 21 June 2024
Called ahead, friendly and tidy. Would defiantly use again.Verified reviewerJob location: LS26
Photos
Company Info
Owner
Mr Paul Margerison
Ltd Company
6 years on Checkatrade
VAT Registered
Yes: 829613509
Established in 2004, we offer high-quality hot tubs, swim spas, saunas, gazebos, chemicals and accessories, plus a wide range of specialist services.
Our expert services and repairs include:
- Callouts (including issue diagnosis and repair)
- Installation
- Hot tub relocation
- Annual services for Outdoor, J200, J300, J400 and J500 hot tubs
- ClearRay replacement
- Ozone replacement
- Drain spa and winterising services
- Extended warranty
Every service comes with a service loyalty card, which entitles you to 10% off all purchases for 12 months – valid from your service date.
Why choose Outdoor Living?
- We offer lifelong support to all our customers.
- We continually invest in our equipment to give you the best experience.
- Our expert engineers stay up to date with the latest product advancements and training. They understand the subtle differences between each brand and model of spa and are licenced to fix the patented technology inside. When performing repairs, we use genuine parts to keep your hot tub true to its badge.
- We have full access to the Jacuzzi® and Sundance® worldwide database, which provide in-depth information on how every hot tub was manufactured.
- We stock a wide range of hot tub parts, filters and accessories in our Hull warehouse. To see our extensive collection, please visit our online shop.
- Our portfolio of brands includes Jacuzzi ®, Sundance ®, Artesian Spas™, Garden Spas™, Viking Spas™ and Europa Spas. Each item comes with a manufacturer's warranty.
Did you know?
We opened our Hull showroom in 2004 and our Leeds showroom in 2012. One year later, our Leeds site was crowned Jacuzzi® UK's flagship store.
If you have any questions, please get in touch.
This trade passed up to 12 Checkatrade vetting checks
Member since 2019
Individual checks
Identification
Proof of address
Financial
Qualifications and accreditations
County court judgement
Open source media
Business checks
Customer Reviews
Company trading history
Company duplication
County court judgement
Enhanced business check
Director checks