Awful experience, would not advise anyone to use this company. Have had at least 3 plumbers out since to try and fix the issues caused by the plumber installing the wrong tank (size and no Surrey flange) incorrectly (pipework incorrect). Refused to accept the mistakes, blaming it on other contractors (but clearly we wouldn't have needed other contractors if the job had been done properly in the first place). Very hard to communicate with. I suspect half the issue is that Glenn farms out the plumbing work so had no idea what actually happened.
Response from Priory Builders (Eastbourne) Ltd
As you can clearly see, we do not receive negative feedback as a rule. This customer asked us to fit a new EPC immersion tank, which we did. She has other issues with her plumbing and electrics throughout the property. We were never informed there was any problem with the works carried out. The first we knew about it was her refusal to pay the invoice 2 and half months later. She refused to answer the phone despite several attempts to contact her. We were never given the opportunity to deal with any issues, having offered many times to attend since knowing about them. She has had other so called plumbers attend who have informed her that no Surrey flange was fitted. That is because and any qualified plumber would know that the new stainless steel immersion tanks do not require it as they have a secondary connection designed specifically for the same use. We continue to try to resolve this unfounded and unfair review.