We are not happy to recommend.
We had 10 windows in the house replaced. 6 of them were faulty, not airtight and the design of the frames was at fault with insufficient strength for the weight of the windows. These 6 windows were replaced but the customer service was poor, the office staff were officious and rude.
The sales person ran down (was rude) about other local window companies. This should have been a warning , but we were taken in by the sales pitch.
The workers and installation staff were excellent, clean, considerate and respectful.
Response from Realistic Home Improvements Ltd
We’re sorry this experience was distressing. An issue with window reinforcement was identified and all affected units were replaced. Due to a change in the client’s circumstances, extra site days were arranged to complete the remedial works. The contract price was paid in full after an attempted renegotiation; this was separate from the quality of the completed works. We appreciate the recognition of our installers and will continue improving communication and service.