Locks changed, replacement night latch, chain and peephole fitted
Great service, friendly and helpful.
Replace Yale Lock,
Simon was great. Returned my call first thing in the morning and was able to come out to my property within the hour of our call. Provided me with repair and replace lock price options. Simon did not apply any pressure as to which lock I should choose and did reassure me he could repair my existing lock. I decided to go with the new yale lock option. Simon worked quickly and efficiently, even made good the wood around the lock once the new lock was fitted. After the work was complete, he explained how to use the lock. Unfortunate for me locks aren’t cheap...
So happy with the work done to repair my lock. Thank you again.
Simon replaced our front door lock and added a night chain. He was easily contactable, flexible and went out of his way to help. Our door kept catching making it awkward to close, Simon also fixed this for us without additional cost. I would 100% recommend, thanks Simon!
Cutting my bikelock
After finishing my shift working in ITU. I was charged 59 pound for a 20 second job close to their base. I was informed of the loss of lock however such a large cost charge for a 20 second cutting of lock is excessive. Wanted cash which was odd.
Reply from SMR Locksmiths Ltd
You were given a quote of £59 to release your bike when you called. Not sure if you have checked prices with other locksmiths but I can assure you it’s very competitive to what others offer. The procedure was clearly explained to you and you were happy to proceed. I have arrived on time and have cut off your bike as promised. I've had the right tool and the job was done professionally. Sorry you feel I should have spent more time cutting it off. Everything was clearly explained to you before the work started. In regards to the payment I have also explained to you why didn’t I have the card reader with me on that day and you were given an option to pay cash or by bank transfer. I feel sorry you have refused to elaborate on your scores and avoided contact with myself as well as Checkatrade representative who has been trying to contact you multiple times.
Change of locks
Very helpful with the advise he was giving and swift in changing locks! Polite and friendly man and kept tidy.
Supply and fit a new lock
Very quick, very professional
Rear triple bolt double glazed door wouldn't lock Realigned door catches and set - fixed the lock
Very helpful, clean, tidy, respectful, completed the job quickly, reasonable price, very happy customer
Replacement lock barrel
Excellent professional job by Simon - courteous, helpful, explained all the options, did a great job.
Changing the locks
Thoroughly recommend, really polite, came out really quickly, the charges were more than reasonable, and he explained to me the different options, his advice but left it up to me to decide what I wanted. Great service.