On the face of it the floor looked ok but at closer inspection there were some mistakes which made skirting job more difficult. In a nutshell, work around around radiator pipes was poorly done, untidy and where the wood was cut it was joined unevenly. Also, some boards were cut short. All shortcomings were brought to installer attention (with photos) but nothing's been done. The covid situation did not help but it did not stop different carpenter finishing nosing and treshold jobs and addressing some shortcut boards. Disappointing, particularly when I was advised how to fix the gap myself!
Response from Santi Wood Floors
I'm sorry to hear you are disappointed. I'm also surprised as we did try numerous times to offer you a solution after you informed me of the areas of concern. Unfortunately your issue was raised in early 2020 during peak of covid and first lockdown last year and we were not allowed to visit customers homes'. I offered you multiple later dates I could return but this was unacceptable. I offered advice at that time as to how the carpenter on site could remedy the situation so that the skirting install would not be held up. I did not mean this as instruction for you to fix the gap yourself, and I apologise for that misunderstanding.