Checkatrade

Customer Reviews

Reviews (New to Old)Reviews (New to Old)
10

Yearly service

Good clean and tidy job from start to finish

10

Removals + packing

No comments given.

10

Removals

Verified Review

No comments given.

2.5

Delivery out of store ( first move to store good but...)

Verified Review

Insurance useless, items damaged, company would not accept any responsibility, appalling service not a responsible response, director totally defensive

Score Breakdown

Workmanship

0

Reliability & timekeeping

2

Tidiness

4

Courtesy

4

Reply from Steele and Co

This client moved via store signing his paperwork at delivery confirming his satisfaction and that the staff were both helpful and polite. 13 days after delivery he called to report his tool box was had filled with water and the tools inside were rusty. He also mentioned a couple of minor damages such as a cracked stack and store box. He even stated he was more than happy with everything in an email when making an insurance claim. We challenged him on the water issue as this simply could not happen in our care, if we had a leak the contents of the whole storage container would have got wet and a tool box does not fill with water whilst being carried to and from a truck. We clearly state the insurance we offer is designed for bigger incidents The reason being is that insurance would cost considerably more if it were to cover for let’s say the odd glass or a £20 plastic box, insurance costs would outweigh the potential claim which we think is unfair. He took exception at being questioned and being reminded of the excess he accepted, due to this he’s taken an unfair hostile posture.

10

Removals

Verified Review

Fantastic job from start to finish. Very helpful and hard working men. Super nice as well. Will use their services again.

10

Removals

No comments given.

10

Removals

Verified Review

Very polite and helpful movers complex move completed incredibly speedily

10

House removal

Verified Review

Excellent, efficient service. Helpful advice and all on time. Would definitely use these guys again

10

Removals

Verified Review

Excellent as always. A brilliant service professional and polite

10

Removals

No comments given.