Very disappointing. New porch and roof installed. The installation took more than week longer than we were advised and property was damaged. T&K have been out 4 times to resolve problems that were a result of the poor installation (and were critical of colleagues basic mistakes) - damaged items repaired, leaking front door, drain pipe not properly attached. Now we have a problem with mold in on the inside of the roof that is not a result of condensation, but bad seals where the roof meets the trim. Staff are never available to speak to and rarely call back when they say they will.
From beginning to end I was kept informed of dates, times, work to be carried out and by whom it would be carried out by. The builders were punctual, polite, professional and tidied up after. It was nice to see a father and son team who was also very patient with my 3 year old son who showed a lot of interest in the work they were doing. The fitters were also punctual, polite, professional and tidied up after, They made sure the glass was free from dirt and smudges. The electrician arrived on time, he was also polite, professional and tidied up after. Light fittings and sockets, wiring very neat.
Quick, efficient and friendly.
Arrived early. Polite, worked diligently, got the job done quickly and without fuss. Salesman and surveyor both ok too
Prompt. Professional. Polite. Mick and Dave were great! Kept us informed throughout what and when doing rooms. Great service.
We are not happy with the service we received, the door frame was twisted and out of line , plus finger marks inside sealed units on completion. Called and they come back several times before it was put right. Heavy rain came and the small windows let rain in they came back put mastic around the frames now that has turned yellow inside the white door. 24/10/2019 problems still ongoing and had an appointment to redo mastic between 8am - 12pm no one turned up this has happened many times they eventually phoned and said be another 2 hours.
We are frankly shocked by this feedback. There have been some very minor issues on this door ( some of which we could argue only existed in the opinion of the customer ) however we have rectified upon request without hesitation, just as we would do in the normal course of things under our 10 year guarantee. The last complaint about sealant discolouration has lead to the offer of a full door slab replacement to appease this customer. Sometimes it is very difficult to please people despite our very best efforts to do so.
They replaced a patio door and took the old door away. They did this in heavy rain.
Very pleased with results
No comments given.
Helpful, professional with good quality products.
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