Quick efficient service.
Excellent professional service. Helpful and friendly staff.
No comments given.
The men worked really hard. They were prompt and reliable and very helpful. Thank you
Outstanding crew. Very professional.
No comments given.
The service was fantastic, it made the entire moving experience lovely, service with a smile!
Really helpful, quick tidy, careful - fab service
Excellent - very efficient and helpful
We had pre-ordered a full packing service and removal but was cancelled due to late completion, we were given TRS details as a stand in but had no quote directly they offered to match the original agreement. They turned up with basic boxes - we had requested hanging rails - no labels or pens to label items - everything ended up a complete jumble. They tried to carry a brand new desk downstairs by its legs and the legs fell off the desk and it slid down the stairs crashing in to a hall table breaking this also. We have not received compensation despite two letters requesting it, to no avail.
Unfortunately we have not had any letters from this customer as we have moved address. But we have a phone numbers and email addresses. So this could of easily been rectified. The desk was Ikea and the customer had not done the locking nuts up. As the desk that was being carried correctly was being manoeuvred on a tight stare case the leg came off. That caused the desk to slip. All boxes was marked correctly with rooms and contence. We also do provide garment rails but we do not leave them in storage as they are used daily and are expensive. In 25 years of business we have had very few negative reviews as we always go the extra mile for customers. Unfortunately this customer did not contact us to say there was a issue . So it could not be resolved. Checkatrade have contacted the customer and they told checkatrade they had wrote to my old address.
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