Checkatrade

Customer Reviews

Reviews (New to Old)Reviews (New to Old)
10

House move from hall green, Bham, to Solihull.

Quick efficient service.

10

Removal of household furniture and moved to new property.

Verified Review

Excellent professional service. Helpful and friendly staff.

10

Very efficient and friendly

No comments given.

9.75

Removals

Verified Review

The men worked really hard. They were prompt and reliable and very helpful. Thank you

10

Package and removal of household furniture

Verified Review

Outstanding crew. Very professional.

9.75

House move from 1 property to another

Verified Review

No comments given.

10

Not specified by customer.

Verified Review

The service was fantastic, it made the entire moving experience lovely, service with a smile!

10

Top class!!

Really helpful, quick tidy, careful - fab service

10

House removal

Excellent - very efficient and helpful

5.5

Move out of house and contents put into daughters garage for storage

Verified Review

We had pre-ordered a full packing service and removal but was cancelled due to late completion, we were given TRS details as a stand in but had no quote directly they offered to match the original agreement. They turned up with basic boxes - we had requested hanging rails - no labels or pens to label items - everything ended up a complete jumble. They tried to carry a brand new desk downstairs by its legs and the legs fell off the desk and it slid down the stairs crashing in to a hall table breaking this also. We have not received compensation despite two letters requesting it, to no avail.

Score Breakdown

Workmanship

4

Courtesy

7

Reply from T R S Removals Ltd

Unfortunately we have not had any letters from this customer as we have moved address. But we have a phone numbers and email addresses. So this could of easily been rectified. The desk was Ikea and the customer had not done the locking nuts up. As the desk that was being carried correctly was being manoeuvred on a tight stare case the leg came off. That caused the desk to slip. All boxes was marked correctly with rooms and contence. We also do provide garment rails but we do not leave them in storage as they are used daily and are expensive. In 25 years of business we have had very few negative reviews as we always go the extra mile for customers. Unfortunately this customer did not contact us to say there was a issue . So it could not be resolved. Checkatrade have contacted the customer and they told checkatrade they had wrote to my old address.