Checkatrade

Customer Reviews

Reviews (New to Old)Reviews (New to Old)
10

Replaced filling loop to boiler

Verified Review

Enrico quickly diagnosed the fault and remedied accordingly and will certainly use the company again.

10

Lavatory mended

Verified Review

Absolutely excellent service. The booking process was painless and fast. The engineer was prompt, friendly and extremely efficient. I am delighted to add to the uniformly excellent reviews that drew me to this company's services in the first place - would happily use again and would also have no hesitation in recommending. Thank you!

2

New expension

Verified Review

No contract info provided. Misleading quote. Long winded emails (many)and bad negotiation to resolve complaint. Susbsequently removed new part fitted and eventually refunded part of inflated bill (one hour out of the two - one spent shopping for inflated part which was triple retail price). Second visit to remove part engineer (not original as agreed( bad mannered and rude and broke pressure valve plus left system unbalanced - not originally a problem - which means no heating downstairs. Arrogant approach which seems to adssume all clients wrong.Have referred authorities

Score Breakdown

Workmanship

1

Courtesy

3

Reply from The Italian Plumber

thanks for sharing your feedback. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. If you decide to call us again, please do make sure You are at home. the work carried out was discussed and agreed with your partner who then willingly paid the invoice on completion of the work requested. Best Regards The Italian Plumber

10

Toilet broken and possible leakage through pipes

Verified Review

He was very sensitive to the fact that the entire house is shortly to undergo verysignificant repairs. He went out of his way to suggest ways to minimise our costs of repair in light of the fact that whatever replacement toilet we bought might have to be replaced anyway. We felt he was very sympathetic to our primary concern to have a working toilet while minimising the need to make hefty, and possibly unnecessary, investment. This is the sort of professional person I would very much prefer to use.

10

Replacement of Boiler knobs, expansion vessel and PCB board

Verified Review

Excellent service by Samuela, he contacted me prior to the job to find out the issue and got me to send across images and description so that he could pre empt what the cause might be. From this information he was able to give me a quote as he knew in advance what he needed to bring to get the job done. It turned out that another part was needed but he communicated this immediately on site, then on my agreement, went out to get the part ASAP to finish the job that same afternoon.

10

Drained down heaing system; installed 2 new zone valves, new pump and associated piping; rewired the whole system; replaced all radiator valves; installed magneic filter; power flushed the whole system.

Verified Review

This work was carried out carefully and immaculately by Enrico with exemplary, high standards of workmanship and with the desired results. I admired greatly his high standards and his commanding knowledge of his craft, and wouldn't hesitate to employ him and his firm for future work. Excellent work, performed by a highly-skilled technician, leading to a very satisfied customer!

10

Gas Safety Certificate

Verified Review

Enrico was great - arrived earlier than planned (with a phonecall to warn me in advance) and set-about his work quickly and in an incredibly tidy fashion. There was a valve which meant he couldn't issue the certificate, but he went out and got the right part which resolved the problem. He was very friendly and very knowledgeable - put my mind at ease about the Gas set-up in my home. Would highly recommend The Italian Plumber.

9.5

Toilet and wash basin reinstalled; shower screen and holder fitted

Verified Review

Gianni was excellent. Very considerate and helpful, as was Wendi in the office who arranged the work.

9.75

Investigated blocked sink

Verified Review

Found the source of the problem and need to replace the Saniflow

10

Taps repaired

Always reassuring to have a reliable plumber. Quite a contrast to another company who charged a fortune and failed to finish the job