Checkatrade

Customer Reviews

Reviews (New to Old)Reviews (New to Old)
5.5

Shutter Installation

Verified Review

Shutters provided by this company are the same product as most other companies, so the only value is in the service and initial guidance. We found the company were unresponsive and short on time, leading to delays. If we were doing this again we would have a competent fitter measure and order the shutters from the manufacturer.

Score Breakdown

Workmanship

5

Reliability & timekeeping

4

Tidiness

9

Courtesy

4

Reply from The Window Shutter Company Ltd

Sadly, this customer has decided to mark us down across all areas despite his grievance being related to the fact that we wouldn’t cancel other client’s survey appointments or installations, in order to reschedule his. Prior to placement of the order, we advised him in writing of a realistic lead time that would mean a January installation and he proceeded with placing an order. We managed to offer a pre-Christmas installation on the 23rd December which was well ahead of quoted lead times, and when we were originally going to be closed for the Christmas holidays. The customer then cancelled us at 7am on the day of installation. We have responded to all correspondence in a timely and courteous manner and offered the first available date that we had for the rearranged install. On the day, the customer decided to leave the property and would not take our phone calls at completion of the job which would have enabled us to discuss the completed work. We have had no notification that either our workmanship or product quality is below expectation and we were very happy that the shutters were fitted to our usual high standards.

10

Living room shutters

Verified Review

Excellent service from Tim,Rich and Liz. This was the second installation we have commissioned and ,as before, excellent communication, delivered on time, turned up when they said they would and fitted professionally. No mess, no hassle and would whole heartedly recommend.

10

Shutter Blinds for bedroom window

Verified Review

I am extremely pleased with the blind. The installation was very quick and I would highly recommend the Window shutter company. Liz and Tim were very professional and offered great customer service. Thank you!

10

Window shutters to 7 windows

Verified Review

Delighted with the window shutters they look great and very professionally installed by Tim and Rich. Really very happy with advice and service from start to finish. Wouldn't hesitate recommending.

10

Shutters to all windows

Verified Review

Fantastic company, cannot recommend highly enough. Great advice and recommendations, high quality product and expertly fitted. Friendly honest service.

10

New Window Shutters

Verified Review

This is the second time that we have used The Window Shutter Company after our recent house move and I can honestly say that Tim is excellent in terms of promises, delivery competitive pricing and cleanliness and care whilst fitting the shutters which look absolutely superb. We are really pleased with the product delivered. 5 star experience.

10

Shutters fitted

Verified Review

The shutters look amazing- if you are thinking about getting shutters then I would thoroughly recommend them.

10

Shutters fitted to three windiws

Verified Review

Excellent customer service demonstrated from the outset with prompt responses to emails Great advice given by Tim on the type of shutters available. Never felt we were being pushed into purchasing certain shutters, just good, honest recommendations Workmanship demonstrated to a high standadrd and already have received comments from the neighbours on how great the shutters look!! Would not hesitate to recommend.

10

Shutters fitted to our window

Verified Review

Couldn't have asked for a better service from start to finish! All communication was so simple. I was always kept up to date with the appointments. Liz was extremely quick to reply to emails. The installation only took a couple of hours for our large window and they even arrived early! Tim is so friendly and the work completed is just beautiful! I am over the moon with our finished product and I couldn't recommend this company more!

10

Shutter blind fitter to French doors

Verified Review

This was an additional shutter fitted to my French doors following the company previously fitting shutters to all my windows at home. As previously an excellent service. No fuss, easy process, efficient installation, professional throughout. Highly recommend them for an outstanding experience.