Reviews

When our water softener sprang a leak, I got in touch with UK Water Softeners, and the whole experience was genuinely impressive. The engineer, Carl Galvin, organised a visit and arrived right on time. He explained our choices clearly, as the existing unit was quite old, and we opted for a new installation. Carl fitted it expertly and left everything neat and tidy. I’d happily recommend UK Water Softeners.

Having had our water softener for 14 years we had some small issues with it. Rather than just getting me to pay for an engineer the person on the phone gave me a few tips on things I could try myself to sort it out. These helped a bit, but I decided I would arrange for a engineer to come. The engineer (Carl Galvin) explained everything very clearly and gave us some time to decide what we wanted to do. The issue was then very quickly resolved and the workspace tidied up well. Every since my first interaction with this company they have been A+. I thoroughly recommend them.

From start to finish, the experience was really good. Our water softener had stopped working and another company said it needed replacing, asking for a lot of money. I liked the look of this company and gave them a call. Jade on phone was really nice and helpful and suggested the engineer should call and try and fix the softener and replace it if it couldn't. Carl the engineer was really good, constant updates of when he would arrive, very polite, neat and tidy. tools on a mat. Tried to fix our softener but couldn't and instantly replaced with a new one and then cleaned up. Great stuff!

Having had a Harvey water softener 15yrs, I knew something was wrong when the water was tasting pure salt. I phoned the company and spoke to Rachel who was very professional and dealt with the problem immediately arranging for an engineer to come within 24hrs Engineer Carl, what a lovely man, he explained everything to me and what my options were without any pressure to make a decision, carried out the work and cleaned away thoroughly. I would recommend this Company to anyone thinking of having a water softener installed 100%

Excellent service from start to finish. Communication throughout the whole process was clear and professional, and the team arrived promptly at the agreed time. The installation of the water softener was completed efficiently, with everything left clean and tidy afterwards. The installer took the time to explain how the system works and answered all of my questions. Overall, a smooth, hassle-free experience with great customer service. I would highly recommend them to anyone considering a water softener.

The service was friendly from first contact with the office and the installation of my water softener was carried out quickly and. efficiently by a very knowledgeable and personable installer, Gavin.