Reviews

A heat pump and new hot water cylinder were installed three months ago, on Tuesday I returned home to find a puddle under the cylinder (manufacturing defect in cylinder) I contracted AAC group and they were there next morning at 08.30, they confirmed manufacturing defect and contacted manufacturer. AAC group shifted their work around to be able to fit it on the Friday morning (about a 5 hour job with the way it was plumbed) . All sorted and finished by Friday afternoon, really excellent service for a problem they had no part in creating. I would strongly recommend this firm.

Excellent team who installed a heat pump and hot water cylinder for me. Initial home visit lasted over 3 hours mainly because I kept asking questions and Simon who did the assessment actually bothered to answer them fully unlike others who have visited. Team who actually did the installation were great and took the greatest care to minimise any damage when taking up carpets or laminate flooring. Cannot recommend them too highly but at the moment they only cover Kent. I understand they are busy with quite a lot of work sorting out other installers work that has problems.

ACC Group were outstanding from start to finish. What immediately stood out was that the initial consultation was with the owner himself, who took the time to listen and clearly takes real pride in how the company operates. The work carried out by Naz and Chris was completed quickly, professionally, and to a very high standard. Both were polite, respectful, and clearly care about doing the job properly. It’s obvious this company values workmanship and how they treat their customers. ACC Group is a business built on professionalism, quality work, and genuinely decent people. It’s rare to find

Sophisticated booking, friendly staff and efficient service

This company is excellent from communication down to working in our new home. Very informative via email, pleasant & professional.

Wow...first word professional! Raedene knows her stuff very very well. Never too much trouble to explain everything either. Raedene is the most efficient, reliable, knowledgeable, clean engineer you will EVER find. I am so so so impressed. Will never want anyone else playing with my heating except for her. She finished the job earlier than indicated and boy, what a neat job!! Thank you Raedene, you are 100% trusted. Great company too . Everyone so helpful.