After the fixed the leak which meant doing something with the boiler I had no hot water phoned to get there mistake sort another came out didn’t know enough about the 2 month old boiler they then had the nerve to charge and take the money out of my account without my permission for them trying to fix there cockup legal advice taken
Response from Ability (South UK) Ltd
We attended on Monday 16th May. We replaced a thermostatic radiator valve, the system was refilled and tested by the engineer, and was working when he left.
The customer waited until the Friday 20th May to say that he didn’t have hot water. We sent another engineer out, and they investigated the issue. Our engineer found that it was a warranty call covered by the boiler install, (which we did not install) and arranged a callout with the Boiler company on the customer’s behalf.
When the second visit was booked it was made clear that if the problem was unrelated to our previous work, then it would be chargeable, to be processed on completion of work.
We aim to be as transparent as possible with our pricings and are disappointed that on this occasion our customer is not satisfied with the service they received.