AES Heat Pumps
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Customer Reviews
Write a review127 total reviews
AES Heat Pumps has not received any new reviews in the last 12 months, so no overall rating is available.
Reviews (127)
4.5 Air Source Heat Pump Servicing / Repair - ASHP
Posted 27 September 2024
HEAT PUMP SERVICE AND CHECK FAULT
They did not check gas levels. They informed me that the supply hot water was A/C gas and they were not authorised to deal with refrigerant. The pipe carries hot water to the buffer tank. They then find reason for breakdown. Suppliers had connected main incoming wire in a most unprofessional manner and this had overheated and burnt across the terminal to short out on the neutral. They then changed the whole supply wire with next size up stating it was undersized. The wires within the inward side of the burnt out termina block were smaller than those fitted. The original wire could have been cuVerified reviewerJob location: IP1410 Air Source Heat Pump Installation - ASHP
Posted 15 July 2024
Moving heat source pump and the large tank
Contacted AES about the above work. Had a very prompt reply and 2 site visits, before work started The team of 4 who came to do the work were very professional & clearly took pride in doing a good job. We had a slight glitch with water temperature but this was rapidly sorted via a FaceTime link. Thanks to Alex, Chris, Paul, Tyler, Jamie and Sophie in the office.Verified reviewerJob location: NN2910 Air Source Heat Pump Servicing / Repair - ASHP
Posted 20 June 2024
Air source heat pump service
Efficient response to enquiry and prompt actionJob location: HP1810 Air Source Heat Pump Servicing / Repair - ASHP
Posted 06 June 2024
ASHP system annual service
The team from AES turned up bang on time. They were courteous and friendly and were more than happy to comply with our requirements concerning our dog and access etc. The work was carried out in an efficient manner. I will definitely be using AES for my next serviceVerified reviewerJob location: SO3110 Air Source Heat Pump Servicing / Repair - ASHP
Posted 05 June 2024
Air source heat pump service
Engineers carried out the work efficiently and professionallyVerified reviewerJob location: BS3210 Air Source Heat Pump Servicing / Repair - ASHP
Posted 05 June 2024
Air source heat pump system service
The guys arrived promptly, were friendly and explained what they were doing/had done as they carried out the work. They seemed thorough and fair in how they approached their work.Verified reviewerJob location: BS6
