Tenants at one of our managed properties reported an issue with damp, which we addressed. We instructed a local Damp proofing company, ALL DRY DAMPPROOFING, to carry out a survey at the property (at considerable expense) and advise on the problem. The survey was carried out and the Landlord subsequently agreed for the necessary work to be done as per the damp report. The work was completed and the bill was paid. A short time after the tenant contacted to inform us that the damp had returned in the same area. All Dry Dampproofing refused to re-visit without paying for another survey
Response from All Dry Damp Proofing Ltd
Thank you for your feedback. We carried out a full PCA‑specification damp proofing scheme and issued a written guarantee. Our reports also recommended essential ventilation works, which the landlord chose not to proceed with. The reported issue appears consistent with condensation/ventilation, not failure of our system. We offered to revisit under our standard guarantee procedure, which includes a refundable survey fee if our work is at fault.