Alpha Home Improvements London Ltd

Reviews (41)

• 10

  Posted 15 March 2021

  New windows through house

  Quick, efficient, friendly and professional
  Job location: HP18
• 2.5

  Posted 17 February 2021

  Replacing 4 windows that were fitted some 30 years earlier

  Windows a. Landing window cill did not meet Building Regs - re-ordered with a 30mm greater depth. Inside cill was covered in dust – not sealed correctly. B. Bathroom window opening not as schedule on 2nd July. Customer Service a. No call on day one to see if fitters have arrived and is everything okay b. A week with no communication after stating the cill was incorrect. Phoned the office and had a very unsatisfactory call. C. After fitting of windows by Paul, zero communicating with the customer d. First call from Alpha - an answer phone message by Susan that the balance of £168.00 was due
  Verified reviewer

  Job location: SG2

  Response from Alpha Home Improvements London Ltd

  On the 1st day of installation we removed the window in the lounge and noticed that there was a hollow cavity, we notified the client and we offered to fill void rather than using foam spray which would have meant it wasn’t installed correctly. This was done at no extra charge even though we needed to purchase extra material but wanted to the installation done properly. The client booked a holiday to Portugal so we offered to come back immediately when they returned. On return client had to self-isolate for 10 days. He pointed out cill was not within building regs, but it was pointed out that it was. I offered to change cills for a bigger to keep client happy and this was also at an extra cost to us which again we didn’t charge for. Client phoned customer service and was told to email list of snags, he would like changed which we sent to our head engineer, and due to not being happy we sent our head engineer to make good any grievances. We are very upset the client was not happy and had hoped we had corrected any worries the client had at last appointment. If there is anything we can help with please contract us.

• 10

  Posted 30 June 2020

  Conservatory fitted front drive + back garden renovated, base for shed.

  The product was/is of a very high standard. Expertly fitted by Alpha's team. It had enhanced our property and we are thrilled.
  Job location: SG4
• 9.5

  Posted 12 March 2020

  A sealed unit to back bedroom window

  We had excellent service from alpha from the first contact on St Albans market stall. Very good, very tidy and good
  Verified reviewer

  Job location: AL1
• 10

  Posted 24 July 2019

  French doors fitted

  Very efficient and professional.
  Job location: HP2
• 10

  Posted 09 November 2018

  Front and back doors, windows, fascias, soffits and gutters.

  The whole experience was excellent. All the staff were great. No pressure to buy. Excellent quality and service at a fair price. The work was carried out quickly to a very high standard. I am highly satisfied and would definitely use Alpha Home Improvements London again.
  Verified reviewer

  Job location: Not Available