Anglian Home Improvements

Reviews (1336)

• 9.67

  High quality fitting of the door and excellent product.

  Posted 07 August

  I recently had new door installed and I am very pleased with it . The whole process from the salesman explaining the different options and prices to the installation went very smoothly. I was able to pay a deposit in January and choose the installation date later in July, giving me a chance to budget for it. I live in an old terraced house and I feared fitting the door might be a problem with an uneven front doorstep but the door fitters (Jake and Reilly) knew exactly what they were doing and were very professional. They did a fantastic job as can be seen in the before and after photos.
  
  Verified reviewer
  Job location: BS4
• 0

  After Service is Appauling - Problem for almost 1 year

  Posted 06 August

  After a few weeks cottage door bar came loose, had clearly not been stuck to the glass, fresh air underneath it. Engineer was called and put some tape on. 8 months later the door bar came away, hanging from the door. Engineer said it hadn't been stuck down with enough tape (same engineer) and a piece of plastic was broken and needed replacing, and he would order it. Never heard another word. After much chasing Anglian said they would replace all the door bars. Engineer came, knew nothing about this, and told to put a bit of tape on, said needs 2 parts, 1 missing at manufacture. No confidence
  Verified reviewer
  Job location: SG5
• 8

  Quality is good but timescale to commence job needs to be improved.

  Posted 17 July

  The administrative staff are very polite and customer focused but the timescale to commence the job is too long. The quality is good.
  Verified reviewer
  Job location: UB3
• 0

  Composite door fitting

  Posted 03 July

  Door was installed last August, it was not fitted correctly and wouldn’t lock properly, had a gap under the door and the fitter damaged the brick work. I complained 2 weeks later and they ignored my complaint until November, when they sent out another fitter, who agreed it was a hash job and needed refitting. I didn’t hear anything then until February, after multiple emails and calls. A manager finally came out and agreed it needed sorting. Then it went quiet again and no one came out until June & they denied an issue. Still not fixed and again no calls or emails. Would not buy from them
  
  Job location: LE67

  Response from Anglian Home Improvements

  Stuart, thank you for your review. We are very sorry to note that you are experiencing issues. Your comments have been brought to our Senior Management Team and they have confirmed they will make contact within 48 working hours. Kind Regard Teresa

• 0

  Doors and installation

  Posted 22 June

  Stole money! Took a deposit for 3 doors to be installed 7 days later. Ghosted for 4 weeks. Then were told wait another 8 weeks for the order to be processed. Requested a refund at this stage and were told “no, we don’t give refunds”. Since found others with similar nightmares with the company,
  Job location: E11
• 0

  Sold a Ferrari, delivered a Fiat!

  Posted 17 June

  Literally shocking! from start to finish! (well, its still ongoing weeks later tbh!!) Sales person invades your home for 2.5hrs just to provide a simple 1 door quote! Sold a remarkable door, service, aftercare package...... delivered a door that had a broken lock, wasn't installed correctly, had screws missing holding the frame to the brickwork and allows light/breeze through in various places. Aftercare speaking to a 'manager' proved difficult due to their attempts to justify the errors! I WOULD NOT RECOMMEND ANGLIAN WINDOWS TO ANYBODY!! Overpriced and under-delivered! Shocking experience
  Verified reviewer
  Job location: SG5

  Response from Anglian Home Improvements

  Thank you for taking the time to share your feedback with us. Our Regional Team were already aware of your issues and were taking the necessary steps to resolve your concerns. We believe these have now been addressed. Please accept our apologies.