Response from EXELIXIS PROPERTY SERVICES LTD
Hi Rupert, thank you for your feedback. We are sorry for the frustration caused. The engineer was on annual leave at the time, and unfortunately we were also abroad without access to the work mobile, which delayed our response. As soon as we returned, we contacted you and the matter was dealt with and closed. We always aim to support our customers properly and regret the communication delay in this case.