Living room and hallway refurbishment nightmare. After spending nearly £10000, £4000 of which went to Artbuilding LTD, wasting two and a half months, we had to sack them. Untrustworthy and unreliable. They simply did not turn up or call to say why. After two and a half months (They told us it would take two weeks to complete) of worry and stress (hair loss) we ended this nightmare by sacking them. Now we're left with six doors to hang, half flooring (cowboy job) to fix. Architraves and skirtingboards everywhere. We're having to spend thousands fixing and completing their art work.
Response from ArtBuilding Ltd
Customer knew exactly what will be done, because he had our valuation. In this valuation was demolition of ceilings in corridor and living room, plastering old walls and small repairs of walls where was big crack etc. Fitting new floor and 6 doors. Walls from the beginning were not in vertical and not straight. We have done a lot of additional work which also takes a lot of time. We have not be paid for additional work and another part done worth more that 1000 pounds client didn't paid!!! (new insulation in ceiling, insulation in 2 outside walls, and levelling one part on ceiling).Client thought that after plastering he will have straight walls!!! Plastering does not mean straight walls. For fitting doors, skirtings and floor we didn't take any money!!! On the site cooperated independent companies with us (electricians, plumbers). We couldn’t work together because there wasn’t enough space, therefore it took more time. Problem started when client needed to pay for extras (1000 pounds), then started created problems for which we are responsible in his eyes. We didn't have agreement about length of time the valuation indicated type of work and price for service.