Unfortunately the job went pear shaped. Even allowing for personal difficulties the engineer was often absent resulting in delays. When he announced the job complete we found several shortcomings, the most important being the shower still leaked, there was no hot water, and the shower door has been re-inserted upside down! We were not happy. These defects were put right after more delay. Rather than going the extra mile, or asking what they could do to make things right ASA refused compensation and threatened court action 4 times before settling. Their attitude was appalling.
Response from ASA Property Services
We are extremely sorry that you weren't happy with the process of the work, and also very disappointed in the bad review.
The engineer had a bereavement in his family during the time of the works, which lead to him being a few hours absent over the course of the 8 day job.
Admittedly, there were some very minor issues with the works, but our team rectified these issues immediately with no damage caused to the property.
Considering the works were completed perfectly, I believe the extremely low scores in the review are not warranted.
As there were some slight delays in the works, unfortunately the customer felt that this warranted him to decide how much he should pay towards the invoice.
As a good will gesture we offered to deduct an amount from the invoice, but was declined by the client.
We wonder if this was the motivation for the bad review.
Eventually we came to an agreement and settled the invoice.