Response from Avellino Flooring Ltd
We completed the initial works back in June 2021. It wasn't until March 2022 that we were informed some bubbles had appeared. Although this type of issue usually appears sooner and are easier to sort then, we still attended, and at our own expense, replaced all the affected flooring. We cleared an entire day and sent the whole team. The customer was asked to inspect this closely and asked if they had any other issues, which they didn't. A week later we were contacted again to say that more had appeared. We came straight back out. We asked the customer to point out where the bubbles were as they weren't apparent. She explained that you could only see them in a certain light when it's sunny. It was a sunny day. At this point, she insulted our fitters, went upstairs and shut the door to her bedroom. We obviously wanted to get this resolved and asked her to come out. The owner of the company called, wanting to speak with her to see what we could do to make her happy and resolve this, there was no response. As we were left in the property without any response from the customer, we had no choice but to leave. Immediately upon leaving we were sent texts insulting our company and staff, and photographs of areas she wasn't happy with. Had she interacted with our staff during the actual visit we could have, and would've been happy to resolve these. It seemed that she was unable to speak to us in person but only able to be uncivil via text.