Initial good impressions of the company, knew exactly what we wanted. Fitter very tidy. Bathroom was completed, no final checks completed by the company ensuring everything in regards to the completion of the bathroom, faults found.. asked for bath size to remain the same as the old one, the new one is a lot smaller! plasterers had to return as job not completed to good enough standard, fitter had to return as finishing touches to tiling not up to standard, which management again havent checked that customer is happy with end result, which family member will have to some how rectify still !
Response from Bathroom Mobility Manchester Ltd
We are every disappointed to receive this review, which has come as a shock to us all.
The plasterer returning was a decision made by the management in consultation with the customer. We did this free of charge.
A trim was agreed to be fitted after the ceiling was painted by the customer, there was a delay in returning to fit this trim due to us being involved in other jobs, customer said there was no rush, we still have the message exchange.
Our Client was very happy with all works completed, and paid on time, very happy to return if customer has since decided that there is something that needs rectifying, however her daughter who has written the review requested that we do not contact her ('The consumer has requested that no contact is made, and we politely ask that you respect their wishes').
One final point, the customer wanted a bath screen fitting to wall instead of existing curtain and the window position was a limiting factor. The bathroom design was approved by the client with CAD images agreed and the decision made to fit a 1700mm long bath instead of existing 1800mm to achieve the desired layout.