I called Besim to completely remove and refit my staircase. When removing the staircase, he left out some panels I questioned him on this, he responded by saying he didn’t quote for that, I was shocked I told him the whole job need to be new. His the ‘expert’ he should have asked/ questioned. What I considered part of the staircase Besim thought otherwise. Its uncalled for and unprofessional. The handrail he put up was too low. I asked him what's the minimum height should be and it he replied saying "800 to 850mm." Having checked building regulations, it states it should minimum 900mm. I told Besim that it should be 900mm he replied " who told you that?" Job got completed 2 days after the agreed timeframe. Staircase squeaks, door frame isn’t levelled. Besim wasn’t interested in fixing his mistakes. Not only did he fail to meet the deadline but the man has no clue of building regulations. I would never employer Besim again. I've had to call another carpenter to fix Besim problems.
Response from BD Builder
I'm really sorry that the customer feels this way. In regards to overcharging; we agreed to fit a staircase only. After I fit the staircase, we agreed to do extra jobs, fitting floorboards and skirting boards not on the quote which had to be charged for. The customer thought that this job was included, but in the beginning I explained to him what was actually included. I even fixed his door frame, even though it wasn't on the quote.
To call me unprofessional is shocking because when I received this feedback from him, I was surprised as I have more than 20 years’ experience and I've never had any complaints before. I even bought the materials with my money, and started the job without any deposit. He paid me everything, but in the beginning I bought the materials. I can't stop him from complaining, but I don't understand the reason. He couldn’t hire someone else to do the job as well as I could, I never leave a job unfinished and; I work with honesty and passion. I'm always very polite to customers and I never leave until the customer is satisfied. Again, apologies if he feels this way.