I used Be1 for the second time for cctv drain survey. While I was once again happy with the services, I was quite disappointed with the way the company handled the sellers enquiries.
the seller contacted the company to clarify the findings. I do understand that the company have a reputation to keep however their comments were rather subjective, stating sometimes these defects do not affect the serviceability for a long time without any objective number of how many times that happen and the chances of happening or not. Poor customer loyalty. feel that I was not the one paying for their service
Response from BE1 Property Services Ltd
Dear Rui
Thank you for your repeat business. We understand this was a sensitive matter, but we must always provide honest, factual survey results to protect all parties involved and ensure transparency. Your trust in our work means a lot to us.