Reviews

Poorly finished job, ive chased at least 6 times for snags to be fixed. After getting an external company in to inspect the work several flaws have been found: including 1 of the downpipes not having been connected to the wall, or to the drain. The guttering falls short of the roof end on at least 2 ends, and is pushing the bottom row of tiles up.I let Ashley know that my neighbours guttering had been accidentally damaged when accessing my roof via their garden and thats still not been assessed.

BFR were clear from the outset, talked through all potential options and dealt with issues that arose from having a 60s roof. All workers very polite, punctual and took into account our family needs with the timing of work. Clear lines of communication were set up so that everyone on the project knew what was happening.

We had to unexpectedly install two vents for extractor fans through our roof while the kitchen was installed. We had one day to do this and BFR accommodated our timeline and did a great job, would thoroughly recommend

BFR Roofing is efficient and professional. I’ll definitely recommend them to anyone who needs help with their roof.

The roofing work itself was completed to a good standard and I’m happy with the final result. However, the experience dealing with the staff was disappointing. Communication was unprofessional at times, and some of the workers came across as rude and dismissive. Unfortunately, the owner/manager was also very forward in the way they spoke and handled interactions, which made the overall experience uncomfortable. It’s a shame because the quality of the roofing work was solid, but customer service and professionalism really need improving.

We felt we could trust Ashley and his team to do a good job replacing our roof. He reassured us that they would keep us updated on a WhatsApp group and that we could inspect the completed job after being let down in the past. He said the roof would be insured but is confident that it will last many years to come. The team were polite and tidy as well as reliable.