BM Carpets & Flooring

Reviews (31)

• 6.67

  Laminate flooring

  Posted 19 June

  Due to the thickness of the laminate they were unable to complete the job. Offered a refund though. Shame because in the end I laid it.
  Verified reviewer
  Job location: TN18

  Response from BM Carpets & Flooring

  "I want to address this Consumer's concerns regarding the laminate flooring installation on May 23rd. I pride myself on my work, and it's disappointing this situation caused dissatisfaction. The customer supplieded their own laminate for the hallway and kitchen. During my initial quote visit (£160 for installation only), the material was in their loft and couldn't be inspected. On the fitting date, I began work after the customer left. I then discovered the laminate was unusually thin (6mm), unlike the standard 8mm-12mm I typically work with. This poor-quality material made installation incredibly challenging, especially in tight spaces, leading to splitting and delays as damaged boards needed replacing. In hindsight, I should have refused the job due to the material. However, seeing the customerr had already prepped their kitchen, I aimed to help by at least completing the hallway. The unexpected difficulties prevented me from finishing the entire job that day. To resolve this, I offered the customer a full refund, as they'd paid me upfront. They, however, suggested I keep £60 for the completed work. The work was nearly a month ago, and I hadn't heard from this customer until now, with a complaint and negative review. I understand their frustration and did my best to handle the situation fairly. I'm open to further discussion to ensure client satisfaction, even when unforeseen issues arise."

• 10

  LVT Flooring and Stair runner

  Posted 23 May

  Ben did an excellent job installing LVT flooring throughout our home and fitting a carpet runner on the stairs. His attention to detail and workmanship were top-notch. He went above and beyond to make sure everything was perfect, and the results speak for themselves. Friendly, professional, and clearly takes pride in his work—we’re really pleased and wouldn’t hesitate to recommend him.
  Verified reviewer
  Job location: BN27
• 10

  Fitted Eco core flooring to porch & hallway

  Posted 21 March

  Ben was meticulous in his sub floor preparation and did a superb job installing the eco core flooring. He quietly gets on with all aspects of the work & communicates well throughout. I wouldn’t hesitate to call him in future for any flooring work.
  
  Verified reviewer
  Job location: TN39
• 10

  Supplying and fitting underlay and carpet to upstairs bedrooms

  Posted 06 March

  I can’t recommend Ben and his team strongly enough! I was left in a very difficult situation when another carpet company let me down. However, not only was Ben able to supply me with a better carpet and at a better price, he was able to do it at very short notice. Communication was excellent and the carpet looks great; all fitted beautifully. My advice would be to cut out the middle man and go directly to Ben to both supply and fit your carpet. Highly competitive fitting price too. Many thanks.
  Verified reviewer
  Job location: TN21
• 10

  Laminate floor fitted in bedroom

  Posted 06 March

  I am very happy with the overall workmanship and professionalism. Good advice given and samples to choose from and excellent communication and reliability.
  Verified reviewer
  Job location: TN37
• 10

  Living Room carpet

  Posted 13 February

  Fantastic job on our living room carpet. Very professional throughout, and good communication. Would definitely recommend.
  Verified reviewer
  Job location: TN21