Britannia Home Improvements LTD

Reviews (7)

• 10

  Professional and helpful

  Posted 30 May

  Very professional and helpful, quick turnaround of me requesting work and the work being completed.
  Job location: LL30
• 10

  New roof

  Posted 11 February

  Joe and his team were very professional and polite, kept me informed all the way while I was having a new roof and took the stress out of it. A nice clean site was left. Joe was available all the time if I needed to asked him anything. Very happy with the roof and window. Would recommend the company
  Verified reviewer
  Job location: LL17
• 2.75

  roof

  Posted 14 November 2024

  Not impressed , turned out to be a huge mistake hiring them , supposed to put a new roof on my workshop. first rain there was more water inside the workshop than outside, I reported this to them, they turned up with a caulking gun and a couple of tiny tins of paint to repair a brand new roof Sorry but this turned out to be a huge waste of time with more damage to my property , I have left emails asking them to come and collect their roof but so far ignored .I would not recommend them
  Job location: CH8

  Response from Britannia Home Improvements LTD

  Thank you for your feedback. At Britannia Home Improvements, we pride ourselves on our reputation for delivering high-quality workmanship and excellent customer service. We are sorry to hear that this customer feels their expectations were not met. While we cannot comment on every detail of the experience due to the nature of large-scale operations, we take all customer concerns seriously and investigate them thoroughly to ensure they align with our standards. As a company, we are committed to addressing any reported issues swiftly and professionally. In this case, our team attended to assess and offered to resolve the matter promptly. It is always our goal to collaborate with customers to ensure the best outcome. We encourage all potential customers to review the breadth of our work and the overwhelmingly positive feedback we have received. We remain dedicated to maintaining our high standards and resolving any issues when they arise. Best regards, Customer Care Team Britannia Home Improvements

• 10

  Roof Repair

  Posted 10 November 2024

  Amazing Service , Job done professionally , would recommend to everyone they are fantastic
  Verified reviewer
  Job location: CH8
• 10

  Gutter clean

  Posted 30 August 2024

  Fantastic job! Highly recommend this company
  Job location: LL18
• 0

  Resin Bound Driveway

  Posted 15 August 2024

  Arranged for a home visit to replace my driveway for Monday 5 August. Joseph, the surveyor phoned to rearrange for Monday 12 August at 1100. By 1145 no sign of Joseph and no information from the company. I was eventually contacted when I complained on their website but no reason for Joseph not attending. A morning of my time wasted. Absolutely unprofessional attitude. I would never contact this Company again due to their appalling customer service. Thankfully, there are other Company's who do this work and who are professional with good customer service.
  Verified reviewer
  Job location: LL61