Unreliable and unprofessional.
Booked for 11am at my elderly aunt’s house. I called ahead to push it back just 10 minutes. Arrived on time, waited an hour in total, and had to chase them twice. Only then was I told the locksmith was running late — first 15 minutes, then actually 45. No one bothered to inform me until I called. They wasted my time, offered a token discount, and blamed staff shortages. Don’t trust what they say.
Response from BritGuard Locksmiths Ltd
We apologize for the delay — our locksmith was held up at a previous job despite our best efforts. We informed you and offered a significant discount, which was not accepted. We're reviewing this to avoid similar issues going forward.