BTM Plumbing & Building Services

Reviews (146)

• 0

  Bathroom Supply & Fit

  Posted 21 May

  Full bathroom refurb

  It has been a stressful, painful, frustrating experience. My dream bathroom has become my nightmare. Really disappointed and mentally drained with the whole experience. Both my taps are still leaking. There is silicone EVERYWHERE! Absolutely poor workmanship, numerous problems during the whole renovation, leaking pipes, rain coming from outside as the pipes were not sealed at all, water gushing from the vanity sink as the pipes were not installed correctly. Numerous additional charges for the units that I wanted, even though the quote stated supply and fit, so so so many additional costs.
  
  Verified reviewer

  Job location: CF24

  R

  Shuaib
• 10

  Bathroom Fitter

  Posted 01 December 2025

  Great bathroom fitters

  we had George to do our bathroom.they did a wonderful job.so we have had them back to refurbish our downstairs toilet.same wonderful service.told when and who is coming and what time daily.all work done professionally to very good standard.also polite respectful of house and us .toilet looks gorgeous thankyou and your team George.priscilla
  Verified reviewer

  Job location: NP44
• 9.67

  Bathrooms

  Posted 14 October 2025

  Cloakroom, and ensuite refurbishment.

  George's team refurbished our cloakroom and ensuite bathroom in September. He kept me updated throughout the work and always let me know about any delays. They did a fantastic job overall — happy with the result, thanks so much!
  Verified reviewer

  Job location: CF64

  R

  R T
• 9

  Bathroom Cladding

  Posted 13 October 2025

  Fireplace

  George and his men took out an old coal fire place that had been there for over 40 years a great job done by all I would recommend them
  
  Verified reviewer

  Job location: CF24
• 5.67

  Bathroom Fitter

  Posted 09 October 2025

  Really nice guy but level of work below expectations.

  George is very personable and typically responds within a quick time frame, but there was a theme of broken promises resulting in the time from start to finish of this job taking roughly 5/6 months. Partly due to delay in materials & bathroom appliances, but also due to consistent unavailability and broken commitments from George and his team. The plumbing works in particular were not of a high standard and had to be rectified many times, with a leak through the ceiling. The tiling however is of the heights standards and would highly recommend Mike Richards. Overall didn't meet expectations.
  Verified reviewer

  Job location: CF3

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  Huw W

  Response from BTM Plumbing & Building Services

  Hi Huw I’m really sorry for the delay — I know it’s been frustrating but the appliances and materials were outside my control,they were supplied by yourself so I was confused as regarding the bad review George BTM

• 8.33

  Bathrooms

  Posted 22 September 2025

  Excellent finished product

  George and his team re-furbished my upstairs bathroom to a high standard and I am very pleased with the finished product. The tiling is excellent. I was not happy with flush on the new toilet and he replaced the toilet without any extra charge. The new toilet has an excellent whirlpool flush.
  Verified reviewer

  Job location: CF11