We had a very
pleasant helpful engineer out to measure my mother in laws house for a stairlift, we paid £1.962.50 deposit but had to wait a few weeks for installation. Sadly my mother in law took ill and passed away before chair was due to be installed. We informed the company that unfortunately we no longer required the chairlift, after a few phone calls from us the company decided we could have a partial refund which is fair enough we expected that what we didn’t expect was a measly £300 ! So would I recommend this company ,definitely not I think
It’s disgusting.
Response from Chapter Living Solutions
We are extremely surprised to receive your review, having not received a complaint from you directly.
As explained in 9.1 of our T&C’s – this is a bespoke item that was cancelled by yourself after manufacture of said product. We therefore have net costs that must be considered, including the building of a bespoke lift. We have not charged a penny more than that of covering said costs nor have we profited from this scenario. It is an unfortunate situation, but we have been fair in response and transparency of the process. Our sympathies are extended to the entire family. Please feel free to contact the office directly should you wish to discuss further.