City Carpets & Flooring
Skills
- Wood Flooring Installers
- Carpet Fitting
- Vinyl Flooring
- Wood Flooring Suppliers
- Wood Flooring Restoration
- Flooring Specialist
- Carpet Supplier
- Carpet Repair / Stretching
Customer Reviews
Write a review9.52 /10
Based on 22 reviews over the past 12 months
Quality of work
9.45
Reliability
9.55
Communication
9.55
What customers are saying
AI-generated from customer reviews over last 24 months
Customers consistently praise this company for their friendly, professional service and high standard of workmanship. The team is frequently described as reliable, helpful, and efficient from the initial quote to the final fitting.
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Reviews (147)
10 Carpet Fitting
Posted 05 October
Wicked
Excellent work came and done my carpets and vinal in bathroom well mannered and turned up on the time they said and left no mess would recommend them to any one great peopleVerified reviewerJob location: B189.33 Flooring Specialist
Posted 24 August
Laying of kitchen laminate flooring
Excellent workmanship, keeping us up to date with any problems encountered with possible solutions. Punctual & completed in a few days.Verified reviewerJob location: B97RDawn M10 Carpets / Flooring
Posted 23 August
Very high standards, great service
Thank you to Carl and his team, for the high standard of work they carried out at my property, from start to finish has been great, You have made my house into a home, thank you so much, you have a great fitting team, I would highly recommend your company to anybody 100%Job location: B312 Vinyl Floor Tiles
Posted 19 August
Creaking Floor Found Not to Meet Manufacturer Specifications
Whilst their initial service was great and matched the reviews, shortly after installation the click LVT floor began creaking. I raised concerns about the subfloor and installation, but felt these were repeatedly dismissed in favour of "25+ years of experience". Three months later, an independent flooring inspector concluded that the floor had not been installed in accordance with the manufacturer's specifications. Disappointingly, City Carpets continued to dispute those findings. We ultimately agreed to write off the outstanding balance, but based on my experience, I would not recommend them.Verified reviewerJob location: B60Response from City Carpets & Flooring
Hi Becky. We’re sorry you feel this way. We rearranged work to complete your whole house within your 7-day deadline and heavily discounted the carpet. Although we disagreed with the inspector’s conclusion, we offered to replace the LVT and additional subfloor preparation at no cost. After this was agreed, you requested a further £1,000+ for inconvenience/cattery costs. Unable to agree, we wrote off the £2,000+ balance. The 3-month inspection delay was the manufacturer’s, not ours. We responded promptly throughout.
9 Vinyl Floor Tiles
Posted 02 August
Bathroom vinyl floor replacement
Excellent job completed at very short noticeVerified reviewerJob location: B90RHaydn N10 Flooring Specialist
Posted 27 July
Great company
Very helpful and reliable.They done a excellent job for reasonable price.I would recommend.Job location: B38
Photos
Company Info
Owner
Mr Carl Hart
Ltd Company
6 years on Checkatrade
VAT Registered
Yes: GB416544109
!! SHOWROOM NOW OPEN !!
Come and visit us at - 137 Longbridge Lane B31 4LQ -
If you're after flooring, then you've come to the right page. Why leave the comfort of your home when we can come to you? We carry an extensive range of Carpet, Vinyl, Laminate, Wood & Karndean (other LVT's available) samples on our van which we will bring out to you should we come and measure.
Why not PAY WEEKLY interest free, no credit checks required. Ask us for details.
We are NICF Master Fitters - Quick-Step Master Installers - Karndean approved fitters amongst many more accreditation’s.
We are an independent company with over 30 years experience in the industry and we absolutely pride ourselves on our standard of workmanship, cost effectiveness and ultimately taking care of our number 1 priority, that's you, the customer.
Wwe are absolutely trained and tested in every area of flooring, for peace of mind we are also fully insured.
Services we offer include the following:
* Carpet
* Vinyl
* Laminate
* Solid Wood
* Engineered Wood
* LVT - Luxury Vinyl Tile (Such as Karndean & Amtico etc.)
* Safety Flooring (Wet Rooms etc.)
* Sub-Floor Preparation (Such as Ply Boarding & Screeding or Smoothing & Levelling)
* Domestic & Commercial
Accreditations and awards
Self Certified
Provided by the trade. Checkatrade has not verified.
This trade passed up to 12 Checkatrade vetting checks
Member since February 2020
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