Customer Reviews (701)
Replacing broken central locking mechanism so that front door could be locked.
While this ended up a rather expensive job, it was essential work that was done promptly and efficiently by an excellent local trader within hours of the initial call.
Fitted new back door lock
Excellent response and very good service. The tradesman was efficient and very pleasant - a job well done.
Replace Yale lock on wooden door
Locksmith Nick visited promptly, confirmed old lock beyond repair and fitted new one. Very efficient and courteous service.
Front door lock
Replaced the lock on the back door as the mechanism had broken
The gentleman that did the work was excellent. I would recommend the company.
Emergency Locked Out
I rang Nick as I was locked out , he arrived within 10 minutes then got me back inside my house within minutes. A very professional guy and his price qas cheaper than other companies I rang.
Replacing broken door lock
Nick was really helpful on the phone and able to arrange a prompt appointment that fitted in with our work schedule. Excellent service.
Gain entry Supply and fit new lock
Nick was absolutely fantastic! Called out and arrived in good time and on the same day. Nick also took the time to explain what had caused the issue and how to prevent any recurrence. Really friendly and very reasonably priced too. Would definitely use him again.
Changed a lock
Fantastic job completed by Nick, Arrived when he said and charged what he quoted.
To check two upvc door locks
He charged me 200 pounds for a part that is 80 pounds in b and q stores. And 110 pounds for labour. Do you think this is fair to charge an old age pensioner. Because I do not. I await with interest your prompt reply
Reply from City Locksmiths Gwent Ltd
I'm afraid you review is completely unjustified in so many ways. 1. You cant buy this product in any DIY store including B&Q or Screwfix plus the product is German therefore more expensive. 2. My labour was to work on TWO doors NOT ONE door. 3. I turned up when I said I would. I wasn't late whatsoever. 4. I was completely polite at all times, Showed you the replacement part which I already had in my VAN and said " Do you want me to carry out the repair ? " You said YES .... 5. Worked on TWO doors replacing a full multipoint (Hook) mechanism (German) on one and adjusting the 2nd door. 6. I asked you to "Check" both doors on completing the work and you said it was "Great".....& signed my paperwork to signify that you were completely happy with everything including politeness, Workmanship and cost. So i can completely justify the whole experience including , Labour & Parts. I've over 1,430 FIVE STAR REVIEWS so i must be doing a good job overall.