Customer Reviews (701)

Reviews (New to Old)Reviews (New to Old)
10

Replacing broken central locking mechanism so that front door could be locked.

Verified Review

While this ended up a rather expensive job, it was essential work that was done promptly and efficiently by an excellent local trader within hours of the initial call.

Location: NP26
Reviewed in: June 2023
10

Fitted new back door lock

Verified Review

Excellent response and very good service. The tradesman was efficient and very pleasant - a job well done.

Location: NP16
Reviewed in: May 2023
10

Replace Yale lock on wooden door

Verified Review

Locksmith Nick visited promptly, confirmed old lock beyond repair and fitted new one. Very efficient and courteous service.

Location: NP20
Reviewed in: May 2023
10

Front door lock

Verified Review

Location: BS20
Reviewed in: May 2023
9.75

Replaced the lock on the back door as the mechanism had broken

Verified Review

The gentleman that did the work was excellent. I would recommend the company.

Location: NP44
Reviewed in: May 2023
10

Emergency Locked Out

Verified Review

I rang Nick as I was locked out , he arrived within 10 minutes then got me back inside my house within minutes. A very professional guy and his price qas cheaper than other companies I rang.

Location: NP20
Reviewed in: May 2023
10

Replacing broken door lock

Verified Review

Nick was really helpful on the phone and able to arrange a prompt appointment that fitted in with our work schedule. Excellent service.

Location: NP44
Reviewed in: April 2023
10

Gain entry Supply and fit new lock

Verified Review

Nick was absolutely fantastic! Called out and arrived in good time and on the same day. Nick also took the time to explain what had caused the issue and how to prevent any recurrence. Really friendly and very reasonably priced too. Would definitely use him again.

Location: CF82
Reviewed in: April 2023
10

Changed a lock

Fantastic job completed by Nick, Arrived when he said and charged what he quoted.

Location: NP18
Reviewed in: April 2023
4

To check two upvc door locks

Verified Review

He charged me 200 pounds for a part that is 80 pounds in b and q stores. And 110 pounds for labour. Do you think this is fair to charge an old age pensioner. Because I do not. I await with interest your prompt reply

Score Breakdown

Courtesy

5

Workmanship

3
Location: CF14
Reviewed in: April 2023

Reply from City Locksmiths Gwent Ltd

I'm afraid you review is completely unjustified in so many ways. 1. You cant buy this product in any DIY store including B&Q or Screwfix plus the product is German therefore more expensive. 2. My labour was to work on TWO doors NOT ONE door. 3. I turned up when I said I would. I wasn't late whatsoever. 4. I was completely polite at all times, Showed you the replacement part which I already had in my VAN and said " Do you want me to carry out the repair ? " You said YES .... 5. Worked on TWO doors replacing a full multipoint (Hook) mechanism (German) on one and adjusting the 2nd door. 6. I asked you to "Check" both doors on completing the work and you said it was "Great".....& signed my paperwork to signify that you were completely happy with everything including politeness, Workmanship and cost. So i can completely justify the whole experience including , Labour & Parts. I've over 1,430 FIVE STAR REVIEWS so i must be doing a good job overall.