CityPrime

Reviews (198)

• 9.33

  Handyman

  Posted 21 October

  Bedroom plastering

  Did some plastering in our bedroom wall after being damaged prior. Then painted and helped with some shelves too.
  Verified reviewerJob location: SE14

  R

  Marlando R
• 10

  Refurbishments

  Posted 19 October

  required a bed to be disassembled, and some rubbish to be removed

  Excellent communication
  
  Job location: UB3

  R

  Susu Elsa
• 7.33

  Handyman

  Posted 12 October

  Front door I’ll fitting

  Was handyman not carpenter. I needed a carpenter. My fault in picking wrong company. He temporarily fixed lock position but problem came back
  Verified reviewerJob location: SE9

  Response from CityPrime

  Thank you for your feedback. We're sorry to hear that the issue has returned. As discussed before our visit in July, the door was in poor condition, and the agreed scope was to carry out a temporary repair where possible, rather than a permanent solution. Our contractor successfully adjusted the lock so the door could latch and function correctly, and you were happy with the result at the time. We understand your disappointment that the issue has returned approximately three months later, but we would like to clarify that the repair was always intended to be temporary.

• 10

  Handyman

  Posted 27 September

  Excellent Work done by the handyman.

  Excellent Work done by the handyman.
  Verified reviewerJob location: CR7

  R

  Orlando G
• 0

  Handyman

  Posted 10 September

  Avoid this company — warning to other customers.

  Avoid this company — warning to other customers. I provided photos and clear messages explaining the job, yet they arrived without apparently checking either and therefore didn’t have the required part. They left without completing the job, saying they would get the part, only to later tell me it could only be bought as part of a set. I was then charged the hourly labour rate for around 15 minutes at the property, which they said was actually their call-out/assessment charge. I paid simply to end the matter and have no further dealings with them. I would personally look elsewhere.
  Verified reviewerJob location: E6

  R

  Francesca U

  Response from CityPrime

  Thank you for your feedback. We're sorry our service did not meet your expectations. The appointment was booked as a plumbing investigation on a labour-only basis. During the visit, our plumber fitted the customer-supplied parts and assessed the remaining repairs. Although photos were provided, they did not show the exact dimensions of the required shower rail, which needed to be confirmed on site. The charge covered the plumbing work completed and the assessment carried out. Our findings and a quotation for the remaining work were provided. We appreciate your feedback.

• 10

  Handyman

  Posted 08 September

  Bedroom ceiling tiles, built in wardrobe and carpet removal.

  There were 2 men who turned zo with all their tools, polite and considerate. Carried out the work with great care, left the premises tidy and organised.
  
  Verified reviewerJob location: CR0

  R

  Anna W