Overall, pleased with our driveway. It has transformed the front of the house for the better and looks great. Unfortunately things turned sour when I had to ask Mark to return to sort out a few problems. The kerbs on one side of the drive were coming loose within five months. He was rude and unprofessional in his handling of our request to fix the problem. Other issues were a garden gate not hung straight and a front drive gate post that wasn't quite straight. The cement fixing the stones surrounding the pond is now disintegrating. It is a shame that the finishing touches weren't better.
Response from Coppard Developments Ltd
We are genuinely surprised to read what would seem to be an unfair review of our services whilst undertaking this transformation project. In all our years of service we have only ever received extremely positive and complimentary feedback as can be seen from our previous reviews. Throughout the project as with all our undertakings, we work very closely with our clients to ensure they are both happy with both the ongoing progress and quality of the work. We received very positive feedback throughout this project from both our client and indeed their neighbours, who on several occasions would stop to say how impressed they were with the progress and how we had managed to transform what was a tired frontage. We have since gone on to undertake work for some of them with extremely complimentary reviews. Towards the end of the project our clients asked if we would undertake some additional items of work. We always try to go above and beyond our clients’ expectations, we not only undertook the additional work but did so at no additional cost to them. We value & respect all our client’s comments, we do wonder if on reflection our client might agree that their comments are possibly not entirely fair and don’t fully reflect their experience of our services. We genuinely wish our client many years enjoying their transformed frontage and our very best wishes for the future.